Holly Thomas
Zanesville,OH
Summary
Results-driven assistant manager with proven skills in customer service, team leadership, and operational efficiency. Known for analyzing sales data to drive promotional strategies and improve customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Family Dollar
07.2021 - Current
- Supervised daily operations to ensure store efficiency and adherence to company standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, enhance product placement, and drive promotional strategies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure the timely delivery of products and resolved any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored team members on company policies and best practices.
- Analyzed sales data to identify trends and recommend merchandising strategies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
ISMG Security
Security Officer
04.2008 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Philo High School
Duncan Falls Ohio05-2002
High School Diploma -
Mid- East Career Centers
Zanesville, OH05-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
Timeline
Assistant Manager
Family Dollar
07.2021 - Current
ISMG Security
Security Officer
04.2008 - 08.2014
High School Diploma -
Philo High School
High School Diploma -
Mid- East Career Centers
4-H adviser for 12 years in the Muskingum county
4-H adviser for 12 years in the Muskingum county