Holly Thomas

Managed daily operations of 635-bed correctional facility to ensure efficient resource allocation.

• Supervised corrections personnel, conducting performance evaluations to enhance staff effectiveness.
• Facilitated inter-agency collaboration for joint operations, improving overall operational success.
• Monitored safety procedures and equipment to promote facility safety and security.
• Oversaw budget allocations for departmental needs, optimizing resource management efficiency.
• Delegated work assignments to staff, establishing clear priorities and goals.
• Coordinated oversight of medical services, kitchen commissary, phones, religious, and educational services.

• Processed customer transactions efficiently, ensuring accuracy and a positive shopping experience at local grocery store.
• Handled cash, credit, and debit transactions using point-of-sale systems.
• Trained new cashiers on checkout procedures and customer service standards.
• Resolved customer complaints effectively, maintaining customer satisfaction in line with company policy.
• Assisted customers with product inquiries and provided friendly support.
• Greeted customers and answered any questions they had about the store's products and services.
• Supported front-end staff in delivering effective customer assistance.
• Balanced daily transactions on a computerized point-of-sale system.
• Followed company security procedures for handling large sums of money.