HOLLY THOMPSON
Bloomfield Hills,MI
Summary
Enthusiastic hospitality professional with 8+ years of hands-on experience in customer service, high volume dining service, payment processing and sales. Strong communicator, eager to learn new processes to support overall organizational success. Take immense pride in the quality of my work and my reliability.
Overview
6
6
years of professional experience
Work History
Lounge Server
Highlands Detroit
09.2022 - Current
- Noted dietary requirements when taking down orders.
- Explained chef specialties and different menu items.
- Kept tables clean and ready for next guests.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Expeditor
Highlands Detroit
09.2022 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Prepped garnishes and set up expo line for service.
- Efficiently timed prix-fixe courses.
Server
J. Alexander's Restaurant
04.2021 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Server
Pure Taqueria
09.2019 - 12.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Olive Garden
04.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
AAS -
Milwaukee Area Technical College
Milwaukee, WISkills
- Order Accuracy and Delivery
- Calm Under Pressure
- High-Energy and Stamina
- Transactions and Cash Handling
- Team Player
- Anticipating Guests' Needs
- Critical Thinking and Problem Solving
- Outgoing and Pleasant Demeanor
Timeline
Lounge Server
Highlands Detroit
09.2022 - Current
Expeditor
Highlands Detroit
09.2022 - Current
Server
J. Alexander's Restaurant
04.2021 - 09.2022
Server
Pure Taqueria
09.2019 - 12.2021
Server
Olive Garden
04.2018 - 03.2019
AAS -
Milwaukee Area Technical College
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