Summary
Overview
Work History
Education
Skills
References
Timeline
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HOLLY TOLE

Powhatan,VA

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

14
14
years of professional experience

Work History

Business Office Manager

Trinity Hospice
Richmond, VA
08.2022 - 12.2024
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hiress.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
  • Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
  • Acted as liaison between management team members, staff and external vendors.

Deputy Clerk, Senior Executive Associate

Powhatan County Administration
Powhatan, VA
07.2021 - 08.2022
  • Records, transcribes, distributes, and maintains accurate and up-to-date records of all Board of Supervisors proceedings as required by the Code of Virginia and the by-laws adopted by the Board of Supervisors, including, but not limited to, minutes, resolutions and ordinances; provides staff support for other boards and commissions as assigned
  • Assembles background materials and prepares the agenda and other related materials for Board meetings according to schedules established by the County Administrator; records the status of and changes made during agenda preparation and other county projects; composes draft resolutions and ordinances for review by the County administrator and/or the County Attorney; prepares legal advertising for Board of Supervisors meetings; prepares press releases as needed
  • Manages the transfer of County information to the public through the County website
  • Maintains accurate membership rosters for all state required boards and commissions
  • Requires project management and coordination to meet deadlines
  • Provides administrative support to the County Administrator and the Board of Supervisors
  • Served as Records Officer for the county; serves as Freedom of Information Act Coordinator(FOIA) for the county; records and prepares official documents and materials; ensures compliance with public record access and retention requirements

Human Resources Coordinator

Heart Havens
Richmond, VA
03.2021 - 08.2022
  • Support the Human Resources Director in all areas of Human Resources
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Process paperwork for new employees and enter employee information into the payroll system
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
  • Explain company personnel policies, benefits, and procedures to employees or job applicants
  • Interview job applicants to obtain and verify information used to screen and evaluate them
  • Assists with on-boarding process of new hires
  • Maintained employee confidence and protected payroll operations by keeping all information confidential

Human Resources Assistant

Heartland Hospice
Richmond, VA
04.2019 - 03.2021
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Process paperwork for new employees and enter employee information into the payroll system
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
  • Explain company personnel policies, benefits, and procedures to employees or job applicants
  • Interview job applicants to obtain and verify information used to screen and evaluate them
  • Assists with on-boarding process of new hires
  • Maintained employee confidence and protected payroll operations by keeping all information confidential

Recruitment Coordinator

Bon Secours Medical Group
Richmond, VA
02.2016 - 04.2019
  • Lead weekly On-boarding Meetings to track and update provider progression through credentialing, enrollment, and new hire necessities
  • Managed database of prospective candidates and tracks their status in the recruitment process
  • Collaborate with Marketing to prepare dissemination messaging for provider hires and departures
  • Recruit and maintain providers as part of a full life cycle department
  • Assist Senior Leadership in the development of a recruitment plan and provide progress updates as requested
  • Manage outside vendors to track annual recruitment budget targets
  • Correspond with Medical Directors and Senior Leadership to create candidate itineraries and distribute interview feedback appropriately
  • Facilitate and organize New Provider Orientation for incoming classes of APC's and Physicians

Patient Service Representative

Bon Secours Medical Group
Mechanicsville, VA
05.2014 - 02.2016
  • Excellent communication skills as well as knowledge of medical practice operations
  • Able to operate in a fast-paced environment in a professional manner
  • Daily interaction with patients
  • Unit Champion at Lee Davis Pediatrics which included, but not limited to, planning team outings, decorating team board and organizing patient engagement with staff members
  • Process daily out-going referrals for patients
  • Daily handling of cash, check and credit card payments
  • Input patient data into Athena system
  • Fast pace telephone operator to schedule appointments, make reminder calls and verify insurance

Head Bank Teller

Wells Fargo
Richmond, VA
03.2011 - 05.2014
  • One-on-one customer service
  • Keeping correct balance daily for cash on hand
  • Process Money Orders, Official Checks, and Cash Advances
  • Handling daily phone calls to problem solve and solicit business
  • Balancing the vault and doing audits daily
  • Manage weekly cash shipments and ATM maintenance
  • Thoroughly check money for counterfeit items
  • Review checks for authenticity
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Created member account profiles on organization's online banking program

Education

A.S. - Business

JOHN TYLER COMMUNITY COLLEGE
MIDLOTHIAN, VA
12.2024

High School Diploma -

LOUISA COUNTY HIGH SCHOOL
MINERAL, VA
05.2008

Skills

  • Business recordkeeping
  • Human resources management
  • Relationship building
  • Payroll processing
  • Spreadsheet and database creation
  • Office management software
  • Business operations management

References

References available upon request.

Timeline

Business Office Manager

Trinity Hospice
08.2022 - 12.2024

Deputy Clerk, Senior Executive Associate

Powhatan County Administration
07.2021 - 08.2022

Human Resources Coordinator

Heart Havens
03.2021 - 08.2022

Human Resources Assistant

Heartland Hospice
04.2019 - 03.2021

Recruitment Coordinator

Bon Secours Medical Group
02.2016 - 04.2019

Patient Service Representative

Bon Secours Medical Group
05.2014 - 02.2016

Head Bank Teller

Wells Fargo
03.2011 - 05.2014

A.S. - Business

JOHN TYLER COMMUNITY COLLEGE

High School Diploma -

LOUISA COUNTY HIGH SCHOOL

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