Holly Tzounakos

• Effectively manage lobby traffic to optimize the customer experience.
• Maintain an organized schedule of supply ordering for the branch while still maintaining budgets
• Maintain a daily audit of Member Account Agreements to ensure legal compliance
• Assists manager with brochure and marketing audits
• Maintains Marketing brochure compliance through a company schedule of Marketing campaigns and

*Accountable for servicing members within operational and service level guidelines while achieving sales expectations,

*achieve team sales goal, participate in efforts to achieve service performance levels

*meet transactions per FTE targets to support

wait time goals

*achieve operational goals and expectations

*balancing and accuracy

*meet audit, compliance and operational

controls

*adhere to member focus processes and

expectations

*participate in coaching processes to improve

proficiency in member focus behaviors

*attend sales meetings, participate in sales activities to increase sales success

*use same member focus skills and behaviors to improve internal customer satisfaction performance

*leadership in end of day processes and

assisting other tellers as necessary

*back-up to Member Associate position since 2012

• Provide leadership, management and supervision in all aspects of managing a Pier 1 store.
• Functions include customer sales and service, recruiting, interviewing, hiring, and training new associates, visual merchandising, inventory management, receiving, merchandise management, cash management, supervision of all associates and managers, analysis of best seller reports, and Inventory, Sales, and Gross Profit Analysis reports, analyze P&L reports, administrative functions including scheduling, writing and administering annual reviews, daily and monthly sales audits, delivery billing, central supply ordering, merchandise billing, electronic and verbal communication with Regional Manager and Home Office.