Holly Utt

Town Clerk/Assistant Manager

Town Of Pilot Mountain

02.2005 - Current

Improved town record management by implementing a digital archiving system.
Streamlined the permit application process for increased efficiency and faster approvals.
Assisted in the development of town policies and procedures, contributing to effective governance.
Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
Maintained accurate financial records, contributing to fiscally responsible budget management.
Collaborated with other departments to streamline interdepartmental communication and processes.
Managed city records, ensuring timely updates and accurate documentation for public access.
Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources.
Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
Enhanced transparency by regularly updating the city''s website with relevant information on meetings, events, and announcements.
Developed informative materials for public distribution, promoting awareness of municipal services and initiatives.
Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
Administered oaths of office for elected officials, upholding the integrity of the democratic process within the community.
Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
Updated documents such as municipal codes and city charters.
Assisted in budget prep, expenditure review and budget administration.
Issued public notification of official activities or meetings.
Performed routine data entry or document management.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Researched information in municipal archives upon request of public officials or private citizens.
Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Streamlined payroll processing by implementing an automated timekeeping system.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
Resolved payroll discrepancies quickly and successfully.
Provided customer service to employees regarding payroll inquiries and issues.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Maintained strict confidentiality of all payroll information and records.
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Audited timesheets and payroll records for accuracy.
Completed payroll accurately and timely to meet employee expectations.
Streamlined invoice processing by implementing efficient filing and tracking systems.
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Maintained accurate financial records by regularly reconciling accounts payable transactions.
Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Prepared vendor invoices and processed incoming payments.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Handled day-to-day accounting processes to drive financial accuracy.
Recorded deposits
Entered figures using 10-key calculator to compute data quickly.
Reconciled company credit cards resolving discrepancies to keep accounts audit-ready.
Reduced outstanding account balances through diligent follow-up on overdue utility accounts and negotiating payment arrangements with customers.
Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers to send in to debt collection.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Responded to inbound inquiries regarding accounts and payments.
Prepared billing statements and invoices for customer utility billing.
Negotiated payment arrangements with customers to establish timely receipt of payments.
Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
Verified accuracy of billing data and corrected discrepancies.
Handled account payments and provided information regarding outstanding balances.
Interacted with customers to resolve billing disputes and respond to inquiries.
Maintained accurate records of customer payments.
Utilized various software programs to process customer payments.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Improved cemetery operations by efficiently maintaining and organizing records of burials, plots, and plot owners.
Enhanced customer satisfaction by providing compassionate and professional assistance to grieving families during burial arrangements.
Contributed to a respectful environment within the cemetery by promptly addressing concerns or disputes among visitors or staff.
Provided exceptional support to grieving families by empathetically answering questions about burials, schedules, and policies.

Summary

Overview

Work History

Town Clerk/Assistant Manager

Accountant

Education

No Degree - Master Municipal Clerk

GED -

Skills

Accomplishments

Timeline

Town Clerk/Assistant Manager

Accountant

No Degree - Master Municipal Clerk

GED -

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