Summary
Overview
Work History
Education
Skills
Crafting Mother and Wife
Timeline
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Holly Valencia

Winters,TX

Summary

Accomplished Talent Acquisition Specialist with a proven track record at Foundever, enhancing recruitment strategies and employee engagement through strategic sourcing and exceptional interpersonal skills. Expert in leveraging data-driven decision-making and diversity initiatives, achieving a significant improvement in hiring quality and process efficiency. Skilled in fostering strong relationships and driving talent acquisition excellence.

Overview

24
24
years of professional experience

Work History

Senior Talent Acquisition Specialist

Foundever
07.2020 - 07.2024
  • Recruited for 29 clients and 59 LOBs
  • Led recruitment efforts for high-profile executive searches, collaborating closely with senior leadership teams to identify ideal candidates.
  • Created a robust talent pipeline by proactively identifying passive candidates through headhunting techniques and referrals.
  • Improved candidate experience by providing timely feedback and clear communication throughout the hiring process.
  • Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs.
  • Increased quality of hires through meticulous candidate screening, interviewing, and assessment techniques.
  • Sourced and screened candidates for agent roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Mentored junior recruiters on best practices in sourcing strategy development and effective interview techniques, elevating overall team performance.
  • Championed the use of data-driven decision-making within talent acquisition team, utilizing various analytics tools to identify trends and pinpoint areas for improvement.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed and monitored employee recognition programs.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Onsite Recruiter

Foundever
10.2016 - 06.2020
  • Streamlined recruitment processes for increased efficiency, implementing new sourcing strategies and applicant tracking systems.
  • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates through networking events and professional connections.
  • Coordinated interview schedules between candidates and hiring managers, ensuring minimal disruption to daily operations.
  • Developed strong relationships with hiring managers to better understand their staffing needs and identify top talent.
  • Leveraged social media platforms for targeted outreach campaigns aimed at attracting passive candidates.
  • Managed job postings across various platforms to maximize visibility and attract diverse pools of applicants.
  • Assisted in the development of internal referral programs, increasing employee engagement in recruitment efforts.
  • Conducted background checks and reference checks on potential candidates as part of the due diligence process.
  • Collaborated with the human resources team to continually refine recruitment strategies to adapt to evolving industry trends and hiring needs.
  • Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
  • Maintained compliance with federal, state, and local employment laws throughout the entire recruiting process.
  • Identified areas for improvement in recruitment strategies by analyzing data and metrics related to candidate sourcing, selection, and retention.
  • Assisted in organizing company-sponsored job fairs, enhancing employer brand and showcasing career opportunities.
  • Enhanced candidate experience by conducting thorough interviews and providing timely feedback of 20+ interviews per week.
  • Conducted phone interviews daily to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Operated and maintained applicant tracking and candidate management systems.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and monitored employee recognition programs.
  • Worked alongside global business leader to deploy new training strategies.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

Associate Support Department Supervisor

Home Depot
09.2003 - 01.2016
  • Updated reports, managed accounts, and generated reports for company database.
  • Assisted with Local District of 8 stores with training and reporting as necessary.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to company-wide process improvements by actively participating in leadership meetings and sharing insights from the Support Department''s perspective.
  • Implemented new training programs for associates, resulting in increased knowledge and skill levels.
  • Conducted regular audits of department processes to ensure compliance with regulatory guidelines as well as internal policies and procedures.
  • Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
  • Developed strong relationships with cross-functional teams, fostering collaboration and communication across departments.
  • Enhanced customer satisfaction by providing timely and effective support to associates and customers.
  • Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
  • Provided constructive feedback to associates regarding their performance evaluations, identifying areas for growth as well as recognizing achievements.
  • Facilitated interdepartmental cooperation by serving as a liaison between the Support Department Supervisor team members other teams within the organization.
  • Acted as a Subject Matter Expert for associate support issues, providing guidance and expertise to colleagues across various departments when needed.
  • Oversaw daily department operations, ensuring adherence to policies, procedures, budgetary constraints, and performance goals.
  • Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
  • Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations with 100+ employees on a monthly basis.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated and administered employee health insurance and retirement plans.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Facilitated employee relations and resolved conflicts, fostering positive work environment.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Supported leadership development initiatives, contributing to growth of high-potential employees.
  • Enhanced communication by setting up regular HR newsletter.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Organized company-wide events to boost morale and encourage team bonding.
  • Maintained compliance with labor laws and regulations, minimizing legal risks.
  • Led recruitment efforts to attract top talent in a competitive job market.
  • Assisted in development of compensation strategies to attract and retain top talent.
  • Increased HR department efficiency by digitizing employee records and documentation.
  • Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
  • Improved employee onboarding experience, creating welcoming environment for new hires.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Instructed senior leaders on appropriate employee corrective steps.

Cashier

Kentucky Fried Chicken
01.2002 - 01.2004
  • Greeted 50+ customers daily entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.

Jewelry Consultant

Zales The Diamond Store
10.2011 - 03.2014
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Organized monthly promotional events in-store to attract new clientele while enhancing engagement among existing customers.
  • Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
  • Participated in industry trade shows to stay current with market trends, expand professional network, and acquire new clients.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Consistently met or exceeded personal sales goals of $2k monthly through diligent follow-up efforts with potential buyers on a weekly basis.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Supported sales team with accurate service pricing and work descriptions.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.

Lawyer Clerical Assistant

Ken Slimp Attorney at Law
08.2000 - 05.2001
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Championed a positive work environment within the firm, fostering collaboration among colleagues and promoting a strong culture of teamwork and mutual support.
  • Responded to inquiries from callers seeking information.
  • Received and sorted 20+ pieces of incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.

Education

Certification of Human Resources - Human Resources

Martinsburg College
Martinsburg, WV
11.2023

Skills

  • Candidate pipeline management
  • Analytical Skills
  • Talent Acquisition
  • Professional Development

Crafting Mother and Wife

Mother of 1 and Wife of an absolute amazing husband. Daughter is 9 years old and active in Cheer, Basketball, Softball and represents our community as a "Sno Flake" of the Sno Royalty Court. My husband is a Warehouse/Driver of an accredited Tire Company in the community along with a volunteer Fireman. As a professional career Mother, in order to satisfy the needs of my family and myself to ensure all events are fully fulfilled I love to craft to ensure we have all the necessary tools. I enjoy utilizing my cricut, sublimation machine and any other crafts I am able to get my hands on. 

Timeline

Senior Talent Acquisition Specialist

Foundever
07.2020 - 07.2024

Onsite Recruiter

Foundever
10.2016 - 06.2020

Jewelry Consultant

Zales The Diamond Store
10.2011 - 03.2014

Associate Support Department Supervisor

Home Depot
09.2003 - 01.2016

Cashier

Kentucky Fried Chicken
01.2002 - 01.2004

Lawyer Clerical Assistant

Ken Slimp Attorney at Law
08.2000 - 05.2001

Certification of Human Resources - Human Resources

Martinsburg College

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Holly Valencia