Holly Valentine
Kenosha,WI
Summary
Driven Pre-Law student with comprehensive knowledge of Criminal law and social justice issues affecting systems of marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve the best results.
Overview
6
6
years of professional experience
Work History
Social Work Intern
Racine Youthful Offender Correctional Facility
05.2023 - 08.2023
- Interviewed clients to assess needs and determine most suitable needs and services.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Utilized evidence-based practices to provide effective interventions for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
Frontline Member Associate
Sam's Club
02.2021 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained credit selling techniques increasing sales by over 50% and provided back up for Cos leads.
Secretary-Board Member
Kenosha Street Car Society
01.2018 - 05.2023
- Entered data and updated customer contacts with information to keep records current.
- Offered technical support and troubleshot issues to enhance office productivity.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Scheduled appointments and conducted follow-up call's to clients.
- Maintained electronic filing systems and categorized documents.
- Planned Society outings and annual meetings
- Hosted Kenosha StreetCar day.
Education
Bachelor of Arts - Social Work & Criminal Justice On A Pre-Law Track
Carthage College
Kenosha, WI05.2025
Certificate - Certified Nursing Assistant
Gateway Technical College
Kenosha, WI06.2019
Skills
- Cognitive Behavior Practices
- Best Practices and Standards
- Case Records Management
- Social Work Processes
- Motivational Interviewing Skills
- Policy Advising
- Scheduling
- Writing and Editing
- Legal Research
Timeline
Social Work Intern
Racine Youthful Offender Correctional Facility
05.2023 - 08.2023
Frontline Member Associate
Sam's Club
02.2021 - 05.2023
Secretary-Board Member
Kenosha Street Car Society
01.2018 - 05.2023
Bachelor of Arts - Social Work & Criminal Justice On A Pre-Law Track
Carthage College
Certificate - Certified Nursing Assistant
Gateway Technical College
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