Summary
Overview
Work History
Education
Skills
Timeline
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Holly Vance

Indianapolis,IN

Summary

Compassionate Registered Nurse Case Manager with 10+ years of experience dedicated to providing quality, comprehensive care coordination for a diverse patient population with complex medical needs. Communicates effectively with all levels of healthcare providers, physicians and payers to address patient needs and safely transition patients from the acute care setting to post-acute care and then home.

Overview

9
9
years of professional experience

Work History

Registered Nurse Case Manager

Northwest Healthcare
02.2018 - Current
  • Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
  • Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
  • Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
  • Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
  • Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
  • Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to positive patient experiences.
  • Advocated for patients by communicating care preferences to practitioners, and verifying interventions meet treatment goals while identifying insurance coverage limitations.
  • Effectively communicated with physicians regarding patient needs, performance, medications, and changes.
  • Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Managed quality care for patients with heart failure, end-stage renal disease, and coronary artery disease.
  • Managed and streamlined referral queues of up to 30 by efficiently prioritizing patients and clearing insurance obstacles

Clinical Nurse Liaison

Rehabilitation Hospital Of Indiana
05.2015 - 02.2018
  • Enhanced communication between healthcare providers, patients, and families by serving as a liaison to ensure accurate information exchange.
  • Streamlined care coordination by facilitating timely admissions and discharges for patients transitioning between facilities.
  • Promoted patient safety and satisfaction through comprehensive assessments, identifying potential barriers to successful transitions.
  • Collaborated with physicians and case managers to determine optimal care settings for each patient based on clinical needs and insurance coverage.
  • Increased referral volumes by building strong relationships with community partners, including hospitals, skilled nursing facilities, and home health agencies.
  • Educated patients and families on available resources, ensuring informed decision-making during the transition process.
  • Assisted in the development of marketing strategies to promote facility services within the local healthcare community.
  • Supported organizational goals by participating in community outreach events aimed at raising awareness of facility offerings and expertise among potential referral sources.
  • Facilitated smooth handoffs between healthcare providers by coordinating transfer of medical records, equipment needs, and other pertinent information during transitions of care.
  • Mentored new Clinical Nurse Liaisons in navigating complex healthcare systems, fostering professional growth among colleagues.
  • Contributed to interdisciplinary team meetings by sharing insights from direct patient interactions for informed decision-making processes.
  • Participated in professional development opportunities such as conferences and workshops to stay current on best practices and industry trends in nursing liaison roles.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Clinical Nurse

OurHealth
11.2014 - 04.2015
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
  • Promoted a culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
  • Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
  • Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
  • Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
  • Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Educated patients and families to increase understanding of condition and best ways to manage.
  • Maintained accurate and comprehensive patient records in line with regulatory standards.
  • Developed and maintained collaborative relationships with healthcare providers.
  • Evaluated patient histories, complaints, and current symptoms.
  • Implemented and monitored infection control protocols.
  • Monitored and maintained clinical supplies, materials and inventory.

Education

Associate Of Science - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
12.2013

Skills

  • Patient Advocacy
  • Service Coordination
  • Medical Assessment
  • Referral Coordination
  • Patient Care Planning
  • Staff Education and Training
  • Chronic Disease Management
  • Leadership abilities
  • Critical thinking
  • Organizational skills
  • Geriatric care
  • Infection control
  • Discharge planning
  • Quality improvement
  • Team collaboration
  • Time management
  • Care coordination
  • Diabetes Management
  • Complex Problem-Solving
  • Patient Education and Counseling
  • EMR / EHR

Timeline

Registered Nurse Case Manager

Northwest Healthcare
02.2018 - Current

Clinical Nurse Liaison

Rehabilitation Hospital Of Indiana
05.2015 - 02.2018

Clinical Nurse

OurHealth
11.2014 - 04.2015

Associate Of Science - Nursing

Ivy Tech Community College of Indiana

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Holly Vance