Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Holly Villanueva

Baytown,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

34
34
years of professional experience

Work History

Office Manager

LKQ Central, Inc.
01.2020 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Distribution Manager

LKQ Central, Inc.
08.2016 - 12.2019
  • Reduced order fulfillment time through the development of streamlined picking and packing procedures.
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
  • Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
  • Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Oversaw facility maintenance activities, scheduling repairs as needed to keep equipment operating at peak efficiency.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Developed and managed operating budget, meeting department goals.
  • Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Reviewed established business practices and improved processes to reduce expenses.

Automotive Refinish Manager

LKQ Central, Inc.
05.2011 - 07.2016
  • Improved paint production efficiency by streamlining processes and implementing time-saving techniques.
  • Managed paint department operations for optimal performance and profitability.
  • Developed and implemented quality control measures to ensure consistency in paint products.
  • Enhanced customer satisfaction by providing timely product delivery and outstanding service.
  • Collaborated with sales team to identify new market opportunities, increasing overall revenue.
  • Mentored and trained junior staff members, promoting a positive work environment and fostering professional growth.
  • Optimized inventory management, reducing waste and ensuring availability of essential materials.
  • Implemented safety protocols, maintaining a safe working environment for all employees.
  • Developed strong relationships with suppliers, securing competitive pricing on raw materials without sacrificing quality.
  • Ensured compliance with industry standards and regulations by staying up-to-date on best practices in the paint manufacturing field.
  • Streamlined communication between departments, fostering teamwork and increased efficiencies in daily operations.
  • Implemented cost-saving measures without compromising quality or safety standards within the paint department.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Automotive Paint Office Manager

Akzo Nobel Coatings
08.2005 - 08.2011
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Automotive Paint Manager

SETAPE
09.1990 - 08.2005
  • Managed paint department operations for optimal performance and profitability.
  • Developed and implemented quality control measures to ensure consistency in paint products.
  • Enhanced customer satisfaction by providing timely product delivery and outstanding service.
  • Collaborated with sales team to identify new market opportunities, increasing overall revenue.
  • Mentored and trained junior staff members, promoting a positive work environment and fostering professional growth.
  • Optimized inventory management, reducing waste and ensuring availability of essential materials.
  • Implemented safety protocols, maintaining a safe working environment for all employees.
  • Evaluated employee performance and provided constructive feedback for continuous improvement.
  • Developed strong relationships with suppliers, securing competitive pricing on raw materials without sacrificing quality.
  • Ensured compliance with industry standards and regulations by staying up-to-date on best practices in the paint manufacturing field.
  • Played an active role in hiring decisions resulting in a highly skilled workforce aligned with company goals.
  • Participated actively in trade shows as well as relevant conferences which enabled networking opportunities leading to further business development.
  • Oversaw budgeting responsibilities for the entire department which allowed for responsible financial management while still meeting organizational objectives.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
05.2010

High School Diploma -

Ross S Sterling High School
Baytown, TX
05.1989

Skills

  • Data Entry
  • Office Management
  • Bookkeeping
  • Inventory Control
  • Staff hiring
  • Administrative Support
  • Staff Management
  • Customer Service
  • Team Bonding
  • Business Administration
  • Relationship Building
  • Staff Training
  • Employee Training
  • Organizational Skills
  • Customer Relations
  • Event Coordination
  • Onboarding and Orientation
  • Professionalism
  • Effective Communication
  • Problem-solving aptitude
  • Performance reviewing
  • Teamwork and Collaboration
  • Training and Development
  • Team building
  • Performance Evaluations

Accomplishments

I am engaged with the Mental Health and Wellbeing Champions Group for LKQ.

I attend the HR and Town Hall webinars for LKQ.

Timeline

Office Manager

LKQ Central, Inc.
01.2020 - Current

Distribution Manager

LKQ Central, Inc.
08.2016 - 12.2019

Automotive Refinish Manager

LKQ Central, Inc.
05.2011 - 07.2016

Automotive Paint Office Manager

Akzo Nobel Coatings
08.2005 - 08.2011

Automotive Paint Manager

SETAPE
09.1990 - 08.2005

Associate of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

Ross S Sterling High School

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Holly Villanueva