Holly Vines
Birmingham,AL
Summary
Experienced professional skilled in coordinating and executing multifaceted projects. Strong focus on team collaboration and adaptability to evolving project demands. Known for exceptional organizational skills, effective communication, and results-driven approaches. Excels in fast-paced environments, utilizing analytical and creative problem-solving to support organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Service Manager
Arthur J. Gallagher & Company
10.2024 - Current
- Enhance client satisfaction by addressing concerns and providing timely solutions.
- Manage multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Develop customized service plans tailored to individual client needs, resulting in increased retention rates.
- Drive revenue growth by identifying upsell opportunities within existing accounts.
- Collaborate with cross-functional teams for better service delivery and client experience.
- Maintain accurate records to document customer service actions and discussions.
- Took leadership role in renewal process, ensuring that the best possible solution is delivered in a high-quality and timely manner.
Insurance Agent
Alfa Mutual Insurance Company
05.2016 - 06.2024
- Experienced in commercial and personal insurance markets.
- Boosted revenue by doubling the book of business and provided exceptional service to existing clients.
- Remained current on industry trends, services, and best practices.
- Originated insurance policies, following underwriting rules, and State of Alabama Department of Insurance regulations.
- Ensured compliance with applicable laws, regulations, and company policies.
- Monitored competititor activity in order to remain competititive in the marketplace.
Program Administrator - Office Administrator
University of AL at Birmingham - School of Nursing
11.2011 - 05.2016
- Executed the role of Office Administrator and Program Administrator to the Dean at UAB School of Nursing.
- Set objectives and implemented strategies for recruitment initiatives.
- Facilitated candidate recruiting visits, coordinated efforts between deans, department heads, and faculty, and handled all travel and visit logistics.
- Acted as a brand ambassador, promoting the UAB School of Nursing's values and culture to potential candidates.
- Provided a positive candidate experience and continuous support throughout the recruitment life cycle process.
- Implemented administrative policies, contributing to smoother office operations.
- Coordinated various conferences, seminars, and events.
- Managed comprehensive travel arrangements, spanning domestic and international destinations.
Executive Assistant to President and CEO
Birmingham Zoo, Inc.
02.2007 - 11.2011
- Implemented donor fundraising events, strengthened existing donor connections, and cultivated community relationships.
- Partnered with a wide range of governmental organizations to advance the Zoo's mission.
- Contributed to the planning and execution of major events. Developed engaging and dynamic presentations.
- Arranged extensive travel.
- Maintained a professional image while interacting with visitors and promoting the zoo's mission.
- Proven track record of meeting accreditation standards. Experience in the not-for-profit sector.
- Administrative support for the Board of Directors.
Education
Bachelor of Arts - Social Psychology
University of Alabama At Birmingham
Birmingham, AL04-2016
Skills
- Commercial & Personal Insurance Expertise
- Sales Proficiency
- Strategic Account Development
- Client Relationship Building
- Account Management
- Project Management
- Deadline Oriented
- Problem-Solving
- Verbal and Written Communication
- Decision-Making
- Team Building and Leadership
- Strong Leadership
- Contract Compliance
- Effective Negotiation
- Professional Writing Skills
- Professional Development
- Event Organization Skills
- Microsoft Outlook, Word, and Excel
- Nonprofit Sector Experience
Certification
- Licensed Insurance Agent/Broker - Alabama Department of Insurance.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
Timeline
Client Service Manager
Arthur J. Gallagher & Company
10.2024 - Current
Insurance Agent
Alfa Mutual Insurance Company
05.2016 - 06.2024
Program Administrator - Office Administrator
University of AL at Birmingham - School of Nursing
11.2011 - 05.2016
Executive Assistant to President and CEO
Birmingham Zoo, Inc.
02.2007 - 11.2011
- Licensed Insurance Agent/Broker - Alabama Department of Insurance.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
Bachelor of Arts - Social Psychology
University of Alabama At Birmingham
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