Holly Walker
London,USA
Summary
Proactive and versatile professional, with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication, and workforce programs. Flexible and focused, with expertise in recruitment and retention, mediation, staff training and development, and complex problem resolution. Develops and implements HR strategies and initiatives aligned with the overall business strategy.
Overview
10
10
years of professional experience
Work History
HR Compliance Coordinator
The Ohio State University Wexner Medical Center
Columbus, Ohio
07.2024 - Current
- Ensured all personnel records were up-to-date and accurate in accordance with applicable laws.
- Reviewed employee handbook, policies, and procedures to identify potential areas of non-compliance.
- Analyzed employment-related data and prepared reports.
- Monitored compliance processes within the organization to assess effectiveness and identify areas for improvement.
- Prepared or maintained employment records using human resources management system software.
- Assisted with internal audits, investigations, and other compliance activities as needed.
Hand Hygiene Observer
Ohio Health Methodist Hospital
Dublin, Ohio
02.2024 - Current
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used digital database to keep records of units and stock moved.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
On Call Supervisor
Home Instead Senior Care
Upper Arlington, Ohio
05.2022 - 01.2025
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured that all customer complaints were addressed in an effective and timely manner.
- Provided direction to front-line employees regarding operational procedures and customer service standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records and ensured compliance with company policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining professionalism and adhering to company policies.
Compliance Coordinator
Tactstaff
Buffalo, NY
10.2022 - 05.2024
- Internal auditing
- Prepared or maintained employment records using human resources management system software
- Collaborated with senior leadership team to develop strategies for mitigating risks associated with labor law non-compliance
- Monitored compliance processes within the organization to assess effectiveness and identify areas for improvement
- Maintained accurate records of customer interactions for future reference or follow up
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Ensured that all customer complaints were addressed in an effective and timely manner
- Actively listened to customers' concerns while offering appropriate solutions
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines
- Maintained detailed database of compliance data, activities and actions taken
- Performed internal compliance audits by reviewing inquiries into and conduct, records of company policy and noncompliance reports
- Verified documentation against compliance standards and communicated deficiencies to resolve issues
Consultant Specialist
Leaderstat
Powell, Ohio
07.2021 - 10.2022
- Monitored customer accounts and updated records as required.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared or maintained employment records using human resources management system software.
- Maintained personnel records in compliance with applicable laws and regulations.
Staffing Coordinator
Nationwide Children's
Columbus, Ohio
10.2016 - 07.2021
- Monitored compliance with labor laws and company policies regarding employee scheduling.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Provided support for payroll processing by verifying hours worked and resolving discrepancies.
- Developed and maintained relationships with hiring managers to understand staffing needs.
- Provided support during new employee interviews and orientations.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
Director of Scheduling
Home Instead Senior Care
Upper Arlington, OH
04.2015 - 10.2016
- Collaborated closely with Human Resources in order to ensure compliance with applicable labor laws concerning working hours, overtime pay.
- Analyzed data from past schedules to identify areas of improvement in scheduling processes.
- Coordinated with other departments to ensure adherence to the master schedule.
- Pitched in to help with office tasks during busy periods and staff absences.
- Maintained records of personnel absences, vacation requests, overtime hours, shift changes.
- Managed a team of schedulers responsible for creating new schedules or revising existing ones.
- Determined staffing requirements, interviewing, hiring and training new employees.
Education
Bachelor of Science - Psychology
Franklin University
Columbus, OH05.2022
Skills
- Employment record maintenance
- Compliance monitoring
- Data analysis
- Policy development
- Problem solving
- Internal auditing
- Attention to detail
- Customer service
- Conflict resolution
- Payroll processing
Activities
- Member Employee Resource Group- Buckeye Pride
- Vice President, Hilliard Girls Cross Country Parent Club (2019-2023)
- Volunteer Nationwide Children's Hospital (2016-2021) Peer Support Member and Safety Coach
Timeline
HR Compliance Coordinator
The Ohio State University Wexner Medical Center
07.2024 - Current
Hand Hygiene Observer
Ohio Health Methodist Hospital
02.2024 - Current
Compliance Coordinator
Tactstaff
10.2022 - 05.2024
On Call Supervisor
Home Instead Senior Care
05.2022 - 01.2025
Consultant Specialist
Leaderstat
07.2021 - 10.2022
Staffing Coordinator
Nationwide Children's
10.2016 - 07.2021
Director of Scheduling
Home Instead Senior Care
04.2015 - 10.2016
Bachelor of Science - Psychology
Franklin University
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