Holly Walrath
Oak Harbor,WA
Summary
Accomplished Diagnostic Scheduler with a proven track record at Olympic Medical Center, adept in customer service and Microsoft Office Suite. Enhanced scheduling efficiency by implementing verification processes, reducing conflicts by proactive adjustments. Excelled in fostering key relationships and teamwork, significantly improving service delivery and client satisfaction.
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Disgnostic Scheduler/Front Desk Receptionist/Customer Service Representative
Olympic Medical Center
11.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Patient Registration Representative
Whidbey Health
03.2019 - 11.2020
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Call Center Team Lead
Skagit Radiology
04.2017 - 06.2018
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Scheduling Diagnostic Imaging for several different places.
- Ambassador service for Doctors and Clinics.
- Working as an Epic super User.
- Template building.
- Excellent phone service skills.
- Assisting Tech with orders and scheduling.
Radiology Scheduler
Island Hospital
09.2016 - 04.2017
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
Diagnostic Scheduler
PeaceHealth United General
03.1999 - 03.2016
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
Education
High School Diploma -
Oak Harbor High School
Oak Harbor, WA06-1991
Skills
- Customer service
- Schedule coordination
- Microsoft Office Suite
- Key relationship development
- Client relations
- Schedule verification
- Client-specific scheduling
- Multi-line phone proficiency
- Teamwork
- Reliability
- Telephone and email etiquette
- Self motivation
Timeline
Disgnostic Scheduler/Front Desk Receptionist/Customer Service Representative
Olympic Medical Center
11.2020 - Current
Patient Registration Representative
Whidbey Health
03.2019 - 11.2020
Call Center Team Lead
Skagit Radiology
04.2017 - 06.2018
Radiology Scheduler
Island Hospital
09.2016 - 04.2017
Diagnostic Scheduler
PeaceHealth United General
03.1999 - 03.2016
High School Diploma -
Oak Harbor High School
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