Holly Walsh
U.S. Citizen,OH
Summary
A goal setter and very motivated towards maintaining accomplishments. Open to learning new things that help expand my knowledge. I am a skilled multitasker with strong work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated with a hardworking and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Driverge
2000 Brittain Rd Akron Ohio
04.2024 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Conducted data review and followed standard practices to find solutions.
- Collaborated with cross-functional teams for effective resolution of manufacturing discrepancies.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
In Process Quality Inspector
Driverge
2000 Brittain Rd Akron Ohio
10.2023 - Current
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Identified defects during cyclical checks.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Final Quality Inspector
Driverge
2000 Brittain Rd Akron Ohio
08.2022 - Current
- Streamlined inspection processes, resulting in increased productivity and reduced turnaround times.
- Assisted in developing standardized procedures for consistent product evaluations across all inspectors.
- Mentored new Final Quality Inspectors, sharing industry knowledge and best practices to help them excel in their roles.
- Communicated effectively with fellow inspectors, supervisors, and management on matters related to product quality.
- Managed organized records of inspection findings, allowing easy access for future reference or analysis purposes.
Stay at Home Parent
Spouse
Akron, Ohio
03.2018 - 07.2022
- Oversaw day-to-day activities of my two children.
- Determined needed and relevant interventions based on each childs cognitive abilities and current needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Budgeted and maintained financial accounts for household.
- Maintained space cleanliness daily.
Customer Service Representative
Roadrunner Transportation Systems Inc.
Akron, Ohio
03.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Command Center Representative
DHL Global Forwarding
Lockbourne, OH
12.2015 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reviewed order data to verify transactions and shipping dates.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
- Managed system support functions to set priorities and service levels expectations.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06.2013
Skills
- Excel
- Teamwork and Collaboration
- Advanced Directives
- Best Practices and Standards
- ERP proficient
Certification
Sexual harassment prevention training
Timeline
Quality Control Analyst
Driverge
04.2024 - Current
In Process Quality Inspector
Driverge
10.2023 - Current
Final Quality Inspector
Driverge
08.2022 - Current
Stay at Home Parent
Spouse
03.2018 - 07.2022
Customer Service Representative
Roadrunner Transportation Systems Inc.
03.2017 - 03.2018
Command Center Representative
DHL Global Forwarding
12.2015 - 03.2017
High School Diploma -
Groveport Madison High School