Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier
Holly Warnes

Holly Warnes

Clarksville,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Garden Center Associate

Kens Market
04.2025 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.

Residential House Cleaner

Doxie Cleaners
08.2023 - Current
  • Ensure all rooms are cared for and inspected according to standards
  • Exceeded client expectations to garner future services.
  • Ability to work with little supervision and maintain a high level of performance
  • Prioritization and time management skills
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative/Retail Cashier

J&H Family Stores
08.2021 - 08.2023
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Trained new personnel regarding company operations, policies
  • Coordinates with IT help desk when pumps and POS systems are having issues
  • perform opening store duties as scheduled
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Food Service Worker

Department of Veterans Affairs
10.2019 - 04.2021
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Mens Department Coordinator

Marshalls
11.2014 - 09.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.

Education

High School Diploma -

Unity Christian High School
Hudsonville, MI
12.2009

Skills

  • Consistently dedicated
  • Exceptional customer support
  • Empathetic listener
  • Loss prevention techniques
  • Detail-oriented organization
  • Meet required deadlines
  • Experience with POS software implementation
  • Effective multi-tasking
  • Cash management
  • Display building
  • Manage inventory
  • Sales floor organization
  • Friendly and helpful
  • Problem-solving abilities
  • Store opening and closing
  • Merchandise receiving and handling

Certification

Driver's License

Timeline

Garden Center Associate

Kens Market
04.2025 - Current

Residential House Cleaner

Doxie Cleaners
08.2023 - Current

Customer Service Representative/Retail Cashier

J&H Family Stores
08.2021 - 08.2023

Food Service Worker

Department of Veterans Affairs
10.2019 - 04.2021

Mens Department Coordinator

Marshalls
11.2014 - 09.2019

High School Diploma -

Unity Christian High School

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