Summary
Overview
Work History
Education
Skills
Singer with Seaglass Chorale
Work Availability
Timeline
Intern
Holly Welch

Holly Welch

Administration/Customer Service/Data Entry
Wells,ME

Summary

Personable and focused administrator, data entry or customer service associate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve exceptional customer service and satisfaction in the any industry. Looking to assist you in growing your business reputation and enhancing your customer experience. Organized and efficient team member with 30 years of experience in customer service, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

29
29
years of professional experience

Work History

Data Entry Clerk

Woodgrain
05.2019 - 05.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process orders and quotes correctly.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Outside Sale Support

Eldredge Lumber & Hardware Inc
09.2003 - 05.2018
  • Acted as a liaison between outside sales representatives and contractor accounts
  • Quoted prices, created and priced millwork takeoffs and placed all special orders and deliveries related to the accounts
  • Responded to all customer inquiries in a timely manner
  • Assisted four Outside salesmen with average sales volume of $10,000,000.00 per year
  • Maintained detailed purchase orders and quotes for all of the sales associated with the salesmen.
  • Followed up with customers about customer service.
  • Created efficient routes for outside salesman.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Store Manager

Woodworkers Warehouse
06.2002 - 09.2003
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
  • Maintained daily record of all transactions
  • Trained staff to deliver outstanding customer service
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Worked closely with the district manager to formulate and build the store brand
  • Contributed to merchandising ideas at team sale meetings.

Contractor Sales

Mid-Cape Home Centers
06.1995 - 09.1998
  • Conducted business to business telephone sales
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services in the building material industry
  • Responded to all customer inquiries in a timely manner
  • Implemented a consultative selling approach on all inbound calls.

Education

High School Diploma -

Dennis-Yarmouth Regional High School
Yarmouth, MA

Certified Door & Window Designer -

Andersen Windows & Doors
Bayport, MN

Certified Dealer Sales -

Certified Green Dealer Program
Lakeville, MN

Cedar Product Knowledge Champion -

Western Red Cedar Lumber Association
Vancouver, BC

Integrated design process -

National Institute Of Building Science
Washington, DC

Whole Building Approach to Laboratories -

National Institute Of Building Science
Washington, DC

Planning for Secure Buildings -

National Institute Of Building Science
Washington, DC

Certificate of Expertise -

Therma-Tru Doors
Maumee, OH

Basic & Advanced Blueprint Reading & Material Estimating -

Northeastern Retail Lumber Association
Rensselaer, NY

Certified Sales Consultant -

Atlas Railing & Fence
Plymouth, MA

Skills

  • Exterior and interior millwork expert
  • Extensively trained in all building materials
  • Multiple certifications
  • Experienced
  • Blueprint fluency
  • Cheerful and energetic
  • Dependable
  • Exceptional interpersonal skills
  • Self-directed
  • Resourceful
  • Organized and detail-oriented
  • Data Entry
  • Data accuracy
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • File Management
  • Customer Service-Oriented

Singer with Seaglass Chorale

I am currently a singer with the internationally acclaimed Seaglass Chorale based in Kennebunk, Maine. We are a non profit 501(c)3 charitable organization founded in 1993. Our mission is to provide music based performance opportunities and provide cultural enrichment to a broad-based audience for the benefit of other community organizations. 


I have been nominated to the Board of Directors, with the upcoming vote to be held on June 6, 2024.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Entry Clerk

Woodgrain
05.2019 - 05.2024

Outside Sale Support

Eldredge Lumber & Hardware Inc
09.2003 - 05.2018

Store Manager

Woodworkers Warehouse
06.2002 - 09.2003

Contractor Sales

Mid-Cape Home Centers
06.1995 - 09.1998

High School Diploma -

Dennis-Yarmouth Regional High School

Certified Door & Window Designer -

Andersen Windows & Doors

Certified Dealer Sales -

Certified Green Dealer Program

Cedar Product Knowledge Champion -

Western Red Cedar Lumber Association

Integrated design process -

National Institute Of Building Science

Whole Building Approach to Laboratories -

National Institute Of Building Science

Planning for Secure Buildings -

National Institute Of Building Science

Certificate of Expertise -

Therma-Tru Doors

Basic & Advanced Blueprint Reading & Material Estimating -

Northeastern Retail Lumber Association

Certified Sales Consultant -

Atlas Railing & Fence

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Holly WelchAdministration/Customer Service/Data Entry