Summary
Overview
Work History
Skills
Education
Additional Information
Timeline
TruckDriver
Holly Wells

Holly Wells

Westminster,CO

Summary

Steadfast Advocate employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.

Overview

26
26
years of professional experience

Work History

Overnight Shelter Advocate

Safehouse Progressive Alliance for Non-Violence
01.2013 - Current
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Delivered friendly service and offered expert support in every interaction.
  • Answer crisis calls and document
  • Maintain a secure environment
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Cashier

Wal-Mart
09.2012 - Current
  • Operate cash register, audit layaway, customer service
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Full Time Shelter Manager

My Sister's House
09.2004 - 07.2012
  • Interview clients for completion of intake, provide direct services and support to clients, manage volunteers and community service workers, monitor facility to ensure safety, maintenance, prepare and maintain reports and records

Part-Time Shelter Manager

My Sister's House
01.2003 - 09.2004
  • Complete intakes with new arrivals at shelter, monitor the safety of the shelter

Supervisor/Bookkeeper

Statewide Lead Abatement
03.1998 - 06.1999
  • Perform general office duties, prepare and process payroll, accounts payable and receivable, identify lead materials for removal in homes, supervise workers in the removal of lead material, comply with federal and state policy and procedures

Skills

  • Client Advocacy
  • De-Escalation Techniques
  • Motivational Interviewing
  • Safety Planning
  • Customer Service
  • Active Listening
  • Maintaining Client Records
  • Client Screening
  • Problem-solving aptitude

Education

  • Associate of Applied Science, Human Service Technology, Edgecombe Community College, Rocky Mount, North Carolina, 27804
  • Associate of Arts, Edgecombe Community College, Rocky Mount, North Carolina, 27804

Additional Information

Whatever job I have, I take seriously. The skills I have developed over the years, such as, active listening, problem solving, client/customer satisfaction, is important to me.

Timeline

Overnight Shelter Advocate

Safehouse Progressive Alliance for Non-Violence
01.2013 - Current

Cashier

Wal-Mart
09.2012 - Current

Full Time Shelter Manager

My Sister's House
09.2004 - 07.2012

Part-Time Shelter Manager

My Sister's House
01.2003 - 09.2004

Supervisor/Bookkeeper

Statewide Lead Abatement
03.1998 - 06.1999
Holly Wells