Holly Wells
Westminster,CO
Summary
Steadfast Advocate employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
26
26
years of professional experience
Work History
Overnight Shelter Advocate
Safehouse Progressive Alliance for Non-Violence
01.2013 - Current
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Delivered friendly service and offered expert support in every interaction.
- Answer crisis calls and document
- Maintain a secure environment
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Cashier
Wal-Mart
09.2012 - Current
- Operate cash register, audit layaway, customer service
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Full Time Shelter Manager
My Sister's House
09.2004 - 07.2012
- Interview clients for completion of intake, provide direct services and support to clients, manage volunteers and community service workers, monitor facility to ensure safety, maintenance, prepare and maintain reports and records
Part-Time Shelter Manager
My Sister's House
01.2003 - 09.2004
- Complete intakes with new arrivals at shelter, monitor the safety of the shelter
Supervisor/Bookkeeper
Statewide Lead Abatement
03.1998 - 06.1999
- Perform general office duties, prepare and process payroll, accounts payable and receivable, identify lead materials for removal in homes, supervise workers in the removal of lead material, comply with federal and state policy and procedures
Skills
- Client Advocacy
- De-Escalation Techniques
- Motivational Interviewing
- Safety Planning
- Customer Service
- Active Listening
- Maintaining Client Records
- Client Screening
- Problem-solving aptitude
Education
- Associate of Applied Science, Human Service Technology, Edgecombe Community College, Rocky Mount, North Carolina, 27804
- Associate of Arts, Edgecombe Community College, Rocky Mount, North Carolina, 27804
Additional Information
Whatever job I have, I take seriously. The skills I have developed over the years, such as, active listening, problem solving, client/customer satisfaction, is important to me.
Timeline
Overnight Shelter Advocate
Safehouse Progressive Alliance for Non-Violence
01.2013 - Current
Cashier
Wal-Mart
09.2012 - Current
Full Time Shelter Manager
My Sister's House
09.2004 - 07.2012
Part-Time Shelter Manager
My Sister's House
01.2003 - 09.2004
Supervisor/Bookkeeper
Statewide Lead Abatement
03.1998 - 06.1999
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