Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Wells

Spokane,WA

Summary

Dynamic medical billing professional with a cooperative attitude and proven success at Spokane Chiropractic & Sports Injury Clinic. Expert in billing and payment processing, implementing quality control measures that significantly reduced claim rejections. Adept at customer relations, ensuring patient satisfaction through effective communication and problem resolution.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Medical Biller

Spokane Chiropractic & Sports Injury Clinic
11.2023 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Routinely called patients/insurance to resolve billing issues.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.

Front Desk Receptionist

Spokane Chiropractic & Sports Injury Clinic
10.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Physical Therapy Technician/Receptionist

Elite Physical And Sports Therapy
07.2022 - 10.2022
  • Receptionist duties like scheduling patients and completing follow up calls.
  • Answered questions from patients via email, phone and in person.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Inventoried supplies and ordered more for office and patient rooms.

Education

Medical Claims And Billing -

U.S. Career Institute
Fort Collins, CO
12.2012

High School Diploma -

Eastmont Senior High School
East Wenatchee, WA
06.2010

Skills

  • Cooperative Attitude
  • Work Task Prioritization
  • Customer Relations
  • Billing and Payment Processing
  • Promoting Loyalty
  • Customer Assistance

Timeline

Medical Biller

Spokane Chiropractic & Sports Injury Clinic
11.2023 - Current

Front Desk Receptionist

Spokane Chiropractic & Sports Injury Clinic
10.2022 - 04.2023

Physical Therapy Technician/Receptionist

Elite Physical And Sports Therapy
07.2022 - 10.2022

Medical Claims And Billing -

U.S. Career Institute

High School Diploma -

Eastmont Senior High School

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Holly Wells