Holly Wells
Lewis Center
Summary
Dynamic Patient Engagement Manager with a proven track record of excelling in patient advocacy and regulatory compliance. Expert in staff training and workflow optimization, successfully enhanced patient satisfaction and operational efficiency, while mentoring teams to achieve excellence in service delivery. Recognized for my commitment in patient care and collaboration.
Overview
14
14
years of professional experience
Work History
Patient Engagement Manager
Fillpoint Health
12.2024 - 08.2025
- Led a team of engagement coordinators to deliver exceptional patient care and operational efficiency.
- Created SOPs, call scripts, and reference sheets to standardize processes and improve productivity.
- Supported ACHC and URAC accreditation efforts by ensuring compliance with all regulations.
- Oversaw patient outreach, benefits reviews (M3P/LIS), and copay discussions to improve patient understanding and satisfaction.
- Streamlined delivery preparation workflows, ensuring timely pharmacist review.
- Trained and onboarded staff for both Patient Engagement and Pharmacy Technician roles.
Patient Ambassador
Soleo Health
10.2021 - 12.2024
- Engaged patients in benefits explanation, financial assistance options, and new patient onboarding.
- Coordinated with physician offices to obtain medical records and address insurance denials.
- Collaborated with branch pharmacies and sales representatives to resolve service barriers.
- Trained new hires on procedures, patient interaction best practices, and compliance requirements.
Consumer Advocate
Bio Rx / Diplomat Specialty Infusion Group / Optum Rx
11.2011 - 10.2021
- Assisted patients with onboarding, benefits navigation, and service issue resolution.
- Collaborated with multiple departments to expedite patient service activation.
- Maintained detailed reports, spreadsheets, and templates for Letters of Medical Necessity.
- Mentored new hires to improve onboarding and team performance.
- Award: Founder’s Circle Award – Advocate of the Year (2015).
Education
High School Diploma -
Fairfield Career Center
Fairfield, OH 01-1995
High School Diploma -
Groveport Madison High School
Groveport, OH01-1995
Skills
- Patient advocacy and engagement
- Staff training and mentorship
- Financial assistance programs
- Cross-department collaboration
- Workflow optimization
- Regulatory compliance
- Documentation and reporting
- Customer service excellence
References
AVAILABLE UPON REQUEST
Timeline
Patient Engagement Manager
Fillpoint Health
12.2024 - 08.2025
Patient Ambassador
Soleo Health
10.2021 - 12.2024
Consumer Advocate
Bio Rx / Diplomat Specialty Infusion Group / Optum Rx
11.2011 - 10.2021
High School Diploma -
Fairfield Career Center
High School Diploma -
Groveport Madison High School
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