Holly Whyte
Summary
Professional administrative expert with a proven track record in effectively managing front desk operations and enhancing client experiences. Adept at handling administrative tasks, providing exceptional customer service, and maintaining clear communication channels for smooth daily functions. Demonstrates a strong focus on team collaboration and adaptability to changing needs, consistently supporting colleagues and achieving desired results. Recognized for exceptional organizational abilities, problem-solving skills, and a positive attitude that contributes to a productive work environment.
Overview
28
28
years of professional experience
Work History
Zumba Instructor
YMCA
02.2013 - Current
- Teach weekly classes
- Greet all members in a friendly and professional way
- Creates unique choreography for classes.
- Increase the participants self-confidence and self-esteem
- Improve participants'' fitness levels through engaging and challenging dance moves.
- Enhance overall workout experience by incorporating diverse music selections and dance styles.
- Promote a positive, inclusive environment that encouraged participants of all skill levels to join classes.
Quality Assurance Specialist
Alliance One Inc.
04.2023 - 10.2024
- Listened to and transcribed calls and validated information on fraudulent and non-fraudulent claims for Bank of America, while documenting findings to ensure that mistakes were properly logged and sent off to be fixed
- Paid attention to detail and multitasked while verifying customer's claim information through multiple programs
- Efficiently worked with minimal supervision in a virtual environment with the ability to closely follow quality standards
- Led regular training sessions for team members to ensure consistent application of QA methodologies and practices.
- Trained new team members on QA best practices, contributing to a more knowledgeable workforce.
Paraprofessional
Rachel Wixey & Associates
08.2022 - 04.2023
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Got materials and equipment ready to help teachers prepare for class
- Reinforced lessons by reviewing material one-on-one and in small groups with students
- Supervised students during lunch and recess
- Assisted special needs students who need additional help learning a specific concept
Scheduling Assistant
MidAtlantic Hood and Duct
09.2011 - 03.2017
- Contacted customers to schedule service cleaning appointments
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed accounts receivable duties for customer payments
- Sent billing invoices to customers
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Managed filing system, entered data and completed other clerical tasks.
Front Desk Coordinator
Pure Wellness
06.2007 - 08.2011
- Coordinated front desk while assisting and scheduling patients for an office of two chiropractors and a massage therapist
- Answered and transferred calls on multi-line phone, confirmed appointments, processed payments, and calculated money for the day
- Verified health insurance for patients
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Aided patients on therapy, promoted and sold health supplements to patients
Bank Teller
WSFS Bank
05.2006 - 06.2007
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Flight Attendant
Mesaba Airlines
08.2004 - 05.2006
- Provided excellent customer service by performing safety, passenger service and cabin preparation duties as a solo flight attendant on board the aircraft
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Co-Owner
Spotless Genie
07.1996 - 08.2004
- Managed and supervised three employees for janitorial company and performed cleaning duties for Mathews Ford Car Dealership
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Education
Completed coursework towards Pre-Dental Hygiene -
Owens Community College
Perrysburg, OH09.1993
High School Diploma -
Notre Dame Academy
Sylvania, OH05.1989
Skills
- Customer service and support
- Communication skills
- Scheduling
- Verbal and written communication
- Presentation skills
- Teamwork skills
- Attention to detail
- 50 typing words per minute
- Phone call direction
- Problem-solving skills
- Visitor check-in skills
- Time management skills
- Maintaining confidentiality
- End-of-day reporting
Timeline
Quality Assurance Specialist
Alliance One Inc.
04.2023 - 10.2024
Paraprofessional
Rachel Wixey & Associates
08.2022 - 04.2023
Zumba Instructor
YMCA
02.2013 - Current
Scheduling Assistant
MidAtlantic Hood and Duct
09.2011 - 03.2017
Front Desk Coordinator
Pure Wellness
06.2007 - 08.2011
Bank Teller
WSFS Bank
05.2006 - 06.2007
Flight Attendant
Mesaba Airlines
08.2004 - 05.2006
Co-Owner
Spotless Genie
07.1996 - 08.2004
High School Diploma -
Notre Dame Academy
Completed coursework towards Pre-Dental Hygiene -
Owens Community College
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