Summary
Work History
Education
Skills
Timeline
Generic

Holly Wilkerson

Santaquin

Summary

Charismatic leader with a proven track record at DDO Foods, excelling in coaching and mentoring to drive personal and professional growth. Accomplished team builder and motivator, significantly increasing employee retention and achieving 100% inventory management goals in 2024. Certified in ServSafe proctor. Experienced at encouraging teamwork and achieving high performance through effective training and development.

Work History

Market Trainer

DDO Foods
  • Coached individuals on career advancement strategies, fostering personal growth within the organization.
  • Addressed knowledge gaps among team members through targeted coaching and mentoring initiatives.
  • Established a positive learning environment that fostered open communication and active participation during training sessions.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Increased employee retention rates by implementing ongoing professional development opportunities.
  • Evaluated trainee progress through assessments, providing constructive feedback for continuous improvement.
  • Built rapport with participants through strong interpersonal skills, establishing trust and credibility as an instructor.

Store Manager

DDO Foods
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage cash control, store opening and closing and payroll procedures.
  • Address complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Coach store employees successfully in fast-paced environment through proactive communication and positive recognition and feedback.
  • Improved customer satisfaction through training in customer service and product knowledge.
  • Maintained proper product levels and keeping the backroom organized to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Trained and guided team members and management trainees to maintain high productivity and performance metrics.
  • Managed inventory levels to 100% goal attainment in 2024 minimizing waste to ensure product availability, supporting customer satisfaction and store profitability.
  • Hiring, training and mentoring new team members and maintain low turnover rates
  • Consistently met Labor goals throughout 2024

Education

Certified (Why Try) Teacher - Teaching

University of Utah
Salt Lake City, UT

Skills

  • Team building and motivation
  • Goal setting and achievement
  • Coaching and mentoring
  • Problem-solving and brainstorming
  • Teamwork and collaboration
  • Effective scheduling and time management
  • Coaching and development
  • Servsafe and Proctor Certified

Timeline

Market Trainer

DDO Foods

Store Manager

DDO Foods

Certified (Why Try) Teacher - Teaching

University of Utah

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Holly Wilkerson