Holly WILSON

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed filing system, entered data and completed other clerical tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Established administrative work procedures to track staff's daily tasks.

Delivered packages to customer doorsteps and business offices.

• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Communicated proactively with management about potential issues or delays in delivery times.
• Assisted in resolving customer complaints or concerns regarding late or missing deliveries.

Completed on-time deliveries by choosing best and most efficient routes while maintaining an upbeat positive attitude in a busy, customer-focused environment.

• Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
• Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
• Addressed issues and resolved customer complaints to establish trust and reliability.
• Increased repeat business by providing friendly and professional service to customers.

Handled cash transactions accurately, maintaining financial integrity during each shift.

• Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.

• Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Processed new memberships accurately, leading to an increase in gym revenue and member retention.
• Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
• Checked members into gym by scanning badges.
• Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
• Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
• Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.