Holly Winecoff
Astoria
Summary
Real Estate and Property Management professional with 8+ years of industry experience with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Operations & Lease Administration Specialist
Mirador Real Estate
09.2023 - Current
- Monitor day-to-day operations and recommend actionable improvements when necessary.
- Communicate and coordinate with employees (including executive operations team).
- Complete applicant screening process and prepare leases and related leasing addendums.
- Complete assigned leasing transactions from start to finish in efficient professional manner.
- Maintain show unit worksheets for all properties assigned.
- Generate reports on vacancy, traffic, and other metrics on a weekly and adhoc basis.
- Maintain open communication with Community Manager and Maintenance Supervisor.
- Provide administrative support in clerical, data entry and database management.
- Perform other lease management tasks that may be assigned from time to time.
Recovery Associate
Rhino
05.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented clearly and concisely, all relevant activity on assigned customer files and made recommendations for additional activity as appropriate.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided timely and accurate review and reporting of collections activity to internal and external stakeholders.
- Escalated issues internally and direct activities of external legal and collection resources as required.
- Reviewed and analyzed leases, ledgers, reports, accounts, and evidence to determine integrity and accuracy of information.
- Oversaw claim recoveries, subrogation and salvage.
- Proposed settlements for uncomplicated issues to resolve claims and customer account balances.
Assistant Property Manager
Brookfield Properties
05.2020 - 05.2021
- Directly supports Property Manager in operating a 333 unit luxury residential building in Midtown Manhattan
- Manage all customer service and administrative functions
- Assist with market, leasing, and renewal analysis
- Monitor timely receipt and reconciliation of rent collections and charges in accordance with Landlord and Resident statutes
- Analyze and evaluate monthly financial statements
- Assist in developing and implementing building operations procedures
- Prepare property-wide and resident-specific correspondence
- Process all invoicing through our business spend management platform
- Maintain property management software data base
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
On-Site Property Manager
Ogden CAP Properties LLC
09.2017 - 02.2019
- Oversaw maintenance, administration, and improvement of 710 luxury residential units and 10+ commercial spaces
- Supervised 45+ employees including Building Superintendent, Management Staff, and 32BJ SEIU Union employees
- Analyzed and evaluated monthly and quarterly financial statements to determine and enhance property's productivity while consistently maintaining 95%+ occupancy rate
- Inspected property weekly to identify deficiencies and schedule repairs as needed
- Handled disciplinary actions, performance appraisals and terminations of building staff members
- Reviewed and interpreted vendor contracts to effectively enforce all requirements and negotiate terms at time of renewal
- Monitored progress of construction and maintenance projects
- Developed, reviewed and submitted annual property operating, forecast, and capital improvement budgets
- Managed all daily operations including residential and commercial residents' requests and concerns
- Maintained detailed and accurate records fully compliant with all state and local housing requirements
- Conducted pre-move-out inspections and prepared applicable reports to facilitate leasing and renovation decisions
On-Site Assistant Property Manager
Ogden CAP Properties LLC
09.2015 - 09.2017
- Directly supported Property Manager in operating 1,476 unit luxury residential building and 11 commercial tenants on the Upper East Side of Manhattan
- Assisted Property Manager in the supervision and support of 100+ employees including Building Superintendent, Management Staff, and 32BJ SEIU Union employees
- Managed all daily operations including residential and commercial residents' requests and concerns
- Analyzed and evaluated monthly and quarterly financial statements
- Assisted Property Manager in developing annual operating, forecasts, and capital improvement budgets
- Handled disciplinary actions and performance appraisals for all administrative and maintenance staff members
- Prepared building specifications, solicited bids and approved subcontracts for building services
- Maintained detailed and accurate records fully compliant with all state and local housing requirements such as LL 77 and ASHRAE 88
- Communicated with various NYC Agencies
- Conducted final move-out inspections and prepared applicable reports to facilitate leasing and renovation decisions
- Followed up on delinquent tenants, coordinated collection procedures and litigation activities
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Property Management Agent
Ogden CAP Properties LLC
06.2014 - 09.2015
- Provided support to Property Management staff in operating a luxury, 710 unit residential building and multiple commercial tenants
- Monitored timely receipt and reconciliation of rent collections and miscellaneous charges in accordance with landlord and resident statutes
- Managed delinquency cycle, including past due collection calls and written correspondences, outside collections agency coordination and litigation activities
- Processed all new lease administration including, but not limited to, lease assignments and occupancy riders
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Processed security deposit refunds
- Maintained BuildingLink and MRI database
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Prepared property-wide and tenant-specific correspondence regarding variety of circumstances
- Assisted Property Manager in preparations and conduction of pre-move-out inspections and applicable reports to facilitate leasing and renovation decisions
- Maintained on file and updated commercial tenants', vendors', and building contractors' appropriate Certificate of Insurance forms (COI) as needed
- Promptly responded to tenant complaints and concerns for 710 unit residential building and multiple commercial tenants properties.
Property Management Administrative Receptionist
Ogden CAP Properties LLC
06.2013 - 06.2014
- Provided support to Property Management staff in operating a luxury, 1,476 unit residential building and 11 commercial tenants properties
- Responded to residential and commercial tenants' inquiries in a clear, concise and friendly manner to establish sustainable and professional relationships
- Managed new residential lease administration and input
- Submitted and responded to maintenance requests
- Managed BuildingLink and MRI databases converting complex data into easy-to-interpret data
- Managed all customer service and administrative functions
- Scheduled all move-ins and deliveries, requesting and verifying appropriate Certificate of Insurance forms (COI)
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Performed general office duties, including answering multi-line phones, filing, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Education
Associate of Arts - Culinary Arts Management
French Culinary Institute
New York01.2009
Skills
- Excellent Written and Verbal Communication
- Efficient and Detail-Oriented
- Customer Relationship Management
- Conflict Resolution
- Customer Data Confidentiality
- Teamwork and Collaboration
- Yardi Voyager
- RENTCafe Site Manager
- Follow Up Boss CRM
- Rainmaker LRO
- Google Suite Workspace
- Microsoft Windows and Office
- Stripe Financial Services Software
Timeline
Operations & Lease Administration Specialist
Mirador Real Estate
09.2023 - Current
Recovery Associate
Rhino
05.2021 - 12.2022
Assistant Property Manager
Brookfield Properties
05.2020 - 05.2021
On-Site Property Manager
Ogden CAP Properties LLC
09.2017 - 02.2019
On-Site Assistant Property Manager
Ogden CAP Properties LLC
09.2015 - 09.2017
Property Management Agent
Ogden CAP Properties LLC
06.2014 - 09.2015
Property Management Administrative Receptionist
Ogden CAP Properties LLC
06.2013 - 06.2014
Associate of Arts - Culinary Arts Management
French Culinary Institute
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