Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Withrow

Independence,KY

Summary

Experienced professional in case management and patient services with a focus on addressing substance use and mental health challenges. Demonstrated success in resource coordination and advocacy, building strong relationships with clients and families. Collaborates effectively with multidisciplinary teams to create and implement tailored care and lesson plans. Brings 28 years of teaching experience, emphasizing communication and problem-solving skills to support diverse populations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Targeted Case Manager

Mainspring Wellness
526 Philadelphia Street, KY
04.2024 - Current
  • Facilitated access to medical, social, educational, and additional services through case management.
  • Conducted comprehensive client assessments to identify needs, strengths, and resources.
  • Collaborated with psychiatrists, psychologists, physicians, and school personnel on client care.
  • Maintained accurate documentation of client interactions within mandated timelines.
  • Organized transportation arrangements for clients attending appointments or receiving treatments.
  • Participated in interdisciplinary meetings to address clinical issues for case-managed clients.
  • Monitored client progress toward established goals through regular communication.
  • Developed individualized service plans with measurable objectives in partnership with clients.

Patient Services Representative

Axia Women's Health
Florence, KY
08.2022 - 06.2023
  • Greeted patients upon arrival and ensured completion of necessary paperwork.
  • Checked in patients for appointments by verifying demographic information and updating records.
  • Collected co-payments at time of service to facilitate financial processes.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Answered incoming calls from patients, addressing inquiries or directing them to appropriate personnel.

Elementary School Teacher

Kenton County School District
Ft. Wright, KY
08.1994 - 06.2022
  • Developed and implemented engaging lesson plans aligned with state curriculum standards.
  • Utilized technology to enhance teaching methods and boost student engagement.
  • Assessed student progress through formal tests, quizzes, assignments, and observations.
  • Created conducive classroom environment by establishing clear rules and procedures.
  • Conducted parent-teacher conferences throughout academic year to discuss student performance.
  • Maintained accurate records of student attendance and performance metrics.
  • Handled challenging classroom behaviors using positive reinforcement techniques.
  • Participated in professional development activities to stay current with educational trends.

Education

Master of Arts - Reading Specialist

Northern Kentucky University
12-2003

Bachelor of Arts - Education

Thomas More University
05-1994

Skills

  • Client assessment and case documentation
  • Service planning and resource coordination
  • Interdisciplinary collaboration
  • Crisis intervention
  • Time management
  • Customer service
  • Verbal and written communication
  • Multitasking and organization
  • Records maintenance
  • Organizational skills
  • Collaborative teamwork

Certification

  • Targeted Case Manager: Core 12 Credit Hours
  • Targeted Case Manager: Serious Mental Illness 6 Credit Hours
  • Targeted Case Manager: Substance Use Disorder 6 Credit Hours
  • Co-Occurring Behavioral Health SMI, SED, SUD 6 Credit Hours
  • SUD Treatment Family & Organizational Cultures 6 Credit Hours
  • Heroin Addiction & The Opioid Pandemic 2 Credit Hours
  • Reentry for People with SMI and/or SUD 4 Credit Hours
  • Bipolar Disorder & SUD 4 Credit Hours

Timeline

Targeted Case Manager

Mainspring Wellness
04.2024 - Current

Patient Services Representative

Axia Women's Health
08.2022 - 06.2023

Elementary School Teacher

Kenton County School District
08.1994 - 06.2022

Master of Arts - Reading Specialist

Northern Kentucky University

Bachelor of Arts - Education

Thomas More University

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