Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Holly Wooten

Server
San Antonio,TX

Summary

I have been in the industry for thirty years. Twelve plus bartending,two in management. As a server, I was typically in the role of a closer or head wait. My current job as a server, allows some manage capabilities,as well as access to the bar. We mostly self manage, which works well for me. My favorite aspect of this job has been building relationships with the guests, creating regulars and building the business. I've enjoyed this aspect very much. To be part of something intimate and personal.

Overview

11
11
years of professional experience

Work History

Server

Julia’s Bistro & Bar
02.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Cappy’s
05.2015 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

FOH/Bar Manager

Salsalitos Mexican Cantina
05.2012 - 03.2014
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

San Antonio College
San Antonio, TX

Skills

  • Cash Handling
  • Bill Computation
  • Check Payment Processing
  • Table Setting Arrangements
  • Food and Beverage Pairings
  • Sales Expertise
  • Menu Memorization
  • Special Dietary Requirements
  • Wine Service
  • Suggestive Selling
  • Food Sales and Promotion
  • Dining Area Maintenance
  • Dining Customer Service
  • Order Accuracy
  • Quality Control
  • High-Volume Dining
  • Guest Relations Management
  • Wine Pairings
  • Stocking and Replenishing
  • Menu Presentation
  • Specials Promotion
  • Menu Item Recommendation
  • Plates Presentation
  • Pos Operation
  • Front of House Display Creation
  • Server Training
  • Sales Techniques
  • Wine and Liquor Service
  • Hospitality Service Expertise
  • Performance Improvement
  • Guest Satisfaction
  • Cash Register Operations
  • Natural Leadership
  • Anticipating Guest Needs
  • Course Suggestions
  • Customer Service and Rapport
  • Cocktail Knowledge
  • Dining Room Cleaning and Upkeep
  • Table Bussing
  • Conflict and Complaint Resolution
  • Daily Specials Memorization
  • Dining Room Monitoring
  • Waiting Tables
  • Warm and Friendly
  • Corrective Actions
  • Special Requests and Substitutions
  • Order Accuracy and Delivery

Timeline

Server

Julia’s Bistro & Bar
02.2022 - Current

Server

Cappy’s
05.2015 - 02.2022

FOH/Bar Manager

Salsalitos Mexican Cantina
05.2012 - 03.2014

San Antonio College

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