Holly Workman
Derry
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse/Resource Person – Emergency Department; Level II Trauma Center
Concord Hospital
10.2022 - Current
- Quickly assess and triage patients accordingly
- Perform specialized, live saving treatments
- Multitasking with IV insertions, medication administration, bedside procedures, EKG, Telemetry and diagnoses
- Ability to assist with medication administration, assessment and flow of intubations and traumas
- Provide guidance and support to staff nurses and technicians
- Responsible for managing the daily operations of the ED
- Effectively communication and partnering with physicians to meet the demands of the department and patient needs
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Registered Nurse – CICU, CDU
Elliot Health System
06.2022 - 09.2022
- Worked with critical care patients and delivered support for complex cardiac conditions as well as sepsis, GI bleeds, respiratory failure, etc
- Responsible for telemetry monitoring and interpretation
- Provided patient education
Practice Manager II
Elliot Health System
04.2019 - 06.2022
- Responsible for overseeing and directing all office workflows for administrative and clinical operations
- Responsible for interviewing, hiring and training new staff, including physicians
- Exercised conflict resolution skills by handling patient and staff concerns
- Tracks volume to budget projections; participates in budgetary planning, implementation and monitoring
- Responsible for completing and delivering annual performance reviews for clinical and administrative staff
- Responsible for professional development of staff
- Monitors authorizations to ensure reimbursement and serves as a liaison to ensure accurate registration/insurance
- Work closely with physicians to develop and execute new business strategies and process improvements
- Organize and lead meetings for physicians, administrative and clinical staff, establishes agenda in consultation with staff; prepares data for a meeting; contributes to decision-making
- In collaboration with physicians, introduced and launched new surgical procedures
- Pain Management, Interventional Spine, Neurology Associates, Neurophysiology
Administrative Supervisor for Patient Access
Lahey Health
10.2016 - 04.2019
- Supervision for all Radiologic modalities to include staff performance, evaluations, education, training, and productivity
- Responsible for overseeing correct input of outside orders, blood work orders and insurance authorizations
- Assisted with hands on patient care (changing, transport, monitoring inpatients, etc.)
- Responsible for coaching staff on accurate registration and scheduling
- Assisted increasing revenue by ensuring medical necessity as well as correct insurance verification
- Responsible for scheduling staff for all modalities as well as urgent care and weekend clinics
- Assisted with hiring and interviewing candidates
- Responsible for assisting with call center operations
- Assisted with referrals, authorizations, denials, etc
- Radiology and Internal Medicine
Administrative Team Leader for Patient Access/Surgical Scheduler
Lahey Health
10.2012 - 10.2016
- Perform both check-in and check-out for patients
- Responsible for booking all appointments ordered for patients in a timely manner
- Confirm & update all patient demographics & insurance information
- Mentoring and training colleagues with in clinic and call center
- Resolving issues that arise
- Praise team members and create positive work environment
- Provide schedule
- Avaya to monitor calls
- Serve as a liaison between surgeon, patient, and Operating Room Team
- Responsible for providing preoperative and postoperative appointments
- Maintain surgeons surgical schedule and maximize their time efficiently
- Assist Medical Secretaries with daily duties when needed
- Department of Urology
Bar Supervisor
Pizzeria Uno Chicago Grill
12.2004 - 06.2012
- Scheduling employees
- Training new staff and responsible for team development
- Maintain inventory
- Marketing
- Provided customer service to all customers to ensure correct order and satisfaction
- Multi-tasked orders, cash register and product preparation under fast paced conditions
- Covered other stores when needed
Education
Master of Science - Nursing, Primary Care Family Nurse Practitioner
University of New Hampshire Graduate School
Durham, NH05-2025
Associate of Science - Nursing
Rivier University
Nashua, NH05.2022
Bachelor of Psychology - undefined
University of Massachusetts Lowell
Lowell, MA08.2019
Associates - Liberal Arts and Sciences
Middlesex Community College
Bedford, MA08.2016
HealthCare Technician Certificate - undefined
Northern Essex Community College
Haverhill, MA08.2012
High School - undefined
Georgetown High
Georgetown, MA01.2005
Skills
- Process Improvements
- Lean Management Skills
- Epic EMR
- Team Building
- Leadership
- Data Analysis
- Budget Analyst
- Attention to Detail
- Critical Thinking
- Telemetry
- Trauma Charge
- Preceptor
- Medication and IV administration
- Patient assessments
- Direct patient care
- Nursing
Accomplishments
2024 Emergency Department Nurse of the Year
Certification
ACLS
BLS
ENPC
MOAB
NIH Stroke Certification
PALS
Procedural Sedation
TNCC
Timeline
Registered Nurse/Resource Person – Emergency Department; Level II Trauma Center
Concord Hospital
10.2022 - Current
Registered Nurse – CICU, CDU
Elliot Health System
06.2022 - 09.2022
Practice Manager II
Elliot Health System
04.2019 - 06.2022
Administrative Supervisor for Patient Access
Lahey Health
10.2016 - 04.2019
Administrative Team Leader for Patient Access/Surgical Scheduler
Lahey Health
10.2012 - 10.2016
Bar Supervisor
Pizzeria Uno Chicago Grill
12.2004 - 06.2012
Associate of Science - Nursing
Rivier University
Bachelor of Psychology - undefined
University of Massachusetts Lowell
Associates - Liberal Arts and Sciences
Middlesex Community College
HealthCare Technician Certificate - undefined
Northern Essex Community College
High School - undefined
Georgetown High
Master of Science - Nursing, Primary Care Family Nurse Practitioner
University of New Hampshire Graduate School
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