Holly Wren
Long Beach,CA
Summary
Accomplished Human Resources Manager at American Label Corp., adept in enhancing organizational development and employee relations through effective conflict resolution and HR policies enforcement. Excelled in streamlining HR processes and payroll coordination, achieving significant efficiency improvements. Skilled in Microsoft Office, with a proven track record in talent acquisition and mentoring, contributing to a results-driven workplace culture. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
American Label Corp.
02.2007 - 12.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Customer Service Representative
American Label Corp.
04.2003 - 02.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Associate of Science -
Long Beach City College
Long Beach, CA06.2024
CPR/First Aid/AED Adult And Child -
AMERICAN RED CROSS
Long Beach, CA06.2024
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Talent Acquisition
- Payroll Administration
- Recruitment and hiring
- Onboarding and Orientation
- Legal Compliance
- Recordkeeping
- Payroll coordination
- Employee Handbook Development
- Background Checks
- Diversity and Inclusion
- Policy Enforcement
- Risk Management
- Organizational Development
Timeline
Human Resources Manager
American Label Corp.
02.2007 - 12.2023
Customer Service Representative
American Label Corp.
04.2003 - 02.2007
Associate of Science -
Long Beach City College
CPR/First Aid/AED Adult And Child -
AMERICAN RED CROSS
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