Holly Wright
Cheyenne,WY
Summary
Adept at elevating customer satisfaction and workplace safety, my tenure at State Of Wyoming A & I showcases my ability to enhance service quality across multiple facilities. By implementing innovative cleaning procedures and fostering a culture of meticulous attention to detail, I significantly improved team efficiency. My leadership is further defined by expert task delegation and exceptional communication skills, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Building and Grounds Supervisor
State Of Wyoming A & I
01.2015 - Current
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Successfully managed multiple facilities simultaneously, delivering high-quality service across various locations.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
- Conducted performance evaluations for custodial staff members, providing constructive feedback and setting achievable goals for improvement.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Maintained required records of work hours.
Education
No Degree - Health Information Technology
Laramie County Community College
Cheyenne, WYSkills
- Task Delegation
- Safety oversight
- Employee evaluations
- Work Scheduling
- Employee Coaching
- Excellent Communication
- Organizational Skills
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Building and Grounds Supervisor
State Of Wyoming A & I
01.2015 - Current
No Degree - Health Information Technology
Laramie County Community College
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