Summary
Overview
Work History
Education
Skills
Timeline
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HOLLY WYNNE

Jacksonville,FL

Summary

Dynamic and results-oriented professional with eight years of extensive experience as an analyst and program manager, specializing in technology within the banking industry. Proven track record of leveraging advanced analytical tools and technologies to drive strategic initiatives and enhance operational efficiency. Expertise in analyzing complex financial data, identifying trends, and translating insights into actionable strategies. Skilled in leading multidisciplinary teams and fostering cross-functional collaboration to deliver high-impact programs on time and within budget. Adept at communicating complex concepts effectively to diverse stakeholders. Strategic thinker with a passion for innovation and continuous improvement, dedicated to driving business growth through technology-driven solutions.

Overview

8
8
years of professional experience

Work History

Digital Program Management Lead

Citibank
Jacksonville, FL
05.2022 - Current
  • Successfully implemented four prominent technology projects within the banking sector including core banking system upgrades, mobile banking app launches, and cybersecurity enhancements within one year, on-time and on-budget
  • Proficiently orchestrated and moderated conference calls for agile scrum teams, fostering seamless collaboration and driving project success through effective facilitation
  • Improved operational efficiency by creating an automated workflow for securing and retaining stakeholder approvals resulting in a manual process reduction of 65%.
  • Drafted presentations for senior management to communicate program updates.

Business Control Fraud Operations Manager

Citi
Jacksonville, FL
04.2021 - 05.2022
  • Formulated and implemented comprehensive strategies for managing activity, assessing risk, establishing controls, and monitoring performance within dynamic cyber risk environments
  • Recognized procedural gaps to mitigate risks associated with regulatory compliance and policy adherence
  • Oversaw the implementation of control and monitoring measures.

Business Control Intermediate Analyst

Citi
Jacksonville, FL
04.2019 - 04.2021
  • Conducted thorough quality reporting reviews in collaboration with Internal Audit, yielding a favorable assurance rating
  • Implemented and managed processes for End User Computing and Records Management Governance
  • Created an optimized methodology for documenting quality completion, ensuring efficient evidence retention.

Operations Support Specialist

Citi
Jacksonville, FL
07.2016 - 04.2019
  • Conducted Targeted Quality Process Reviews to support ADA audit for Hearing Impaired Clients
  • Defined and implemented verification procedures and investigative actions within established guidelines for processing and validating customer information
  • Facilitated training initiatives by meticulously documenting processes through screen capture and creating detailed procedural outlines for each step.

Education

Bachelor of Arts - Business Administration

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Risk Analysis And Management
  • Discussion Facilitation
  • Presentation And Facilitation
  • Report Preparation
  • Project Implementation
  • Progress Communication
  • Positive Interactions
  • Documentation Proficiency
  • Operations Governance
  • Critical Thinking
  • Advanced Understanding Of Microsoft Office Suite
  • Problem Analysis
  • Data Entry
  • Procedure Development
  • Policy And Procedure Improvements
  • Agile Methodologies
  • Spreadsheet Tracking
  • Research
  • Strategic Planning Skills
  • Cross-Functional Communication
  • Time Management
  • Research Abilities
  • Stakeholder Communications
  • Productivity Improvement
  • JIRA Skills
  • Cultural Sensitivity

Timeline

Digital Program Management Lead

Citibank
05.2022 - Current

Business Control Fraud Operations Manager

Citi
04.2021 - 05.2022

Business Control Intermediate Analyst

Citi
04.2019 - 04.2021

Operations Support Specialist

Citi
07.2016 - 04.2019

Bachelor of Arts - Business Administration

Florida State College At Jacksonville
HOLLY WYNNE