Holly Ydrogo
Warren,MI
Summary
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
21
21
years of professional experience
Work History
Floral Manager
Flower Loft
Southfield, Michigan
06.2025 - 07.2026
- Managed daily floral operations and inventory for a local flower shop.
- Oversaw team training on floral arrangement techniques and customer service skills.
- Designed seasonal displays to enhance store aesthetics and attract customers.
- Led a team of florists in design and production tasks.
- Oversaw inventory management and supply ordering processes.
- Coordinated special event setups for weddings and corporate functions.
- Developed visual merchandising displays to enhance store appeal.
- Maintained quality control standards for floral products and arrangements.
- Implemented efficient workflow processes to improve team productivity.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Resolved customer complaints regarding product quality or service issues promptly.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Monitored inventory levels to ensure availability of products for customers.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
- Implemented promotions and discounts to attract more customers.
- Ensured that all safety standards were met in accordance with company policies.
- Updated website content with current product offerings, prices, and specials.
- Maintained salability and health of floral products by establishing clear care procedures.
- Reviewed reports on sales performance and adjusted operational procedures accordingly.
- Trained new employees on proper handling techniques for fresh cut flowers.
- Adhered to quality control standards when selecting flowers for displays.
- Coordinated deliveries with drivers ensuring timely arrival at customer sites.
- Researched new trends in the floral industry and implemented changes as necessary.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
- Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
- Created floral arrangements for special occasions such as weddings and funerals.
- Analyzed financial data to develop strategies for improving profitability of the store.
- Cultivated relationships with vendors to secure competitive prices on supplies and materials needed for business operations.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Receptionist/Medical Assistant
Doctors Urgent Care Group
Troy, MI
03.2023 - 05.2025
- Greeted patients and visitors warmly upon arrival at the urgent care facility.
- Answered phones, scheduled appointments, and managed patient flow to enhance visitor experience and maintain operational efficiency.
- Managed appointment scheduling using electronic health record systems effectively.
- Collected patient information and verified insurance details for seamless check-in.
- Documented notes during patient visits.
- Communicated effectively with patients to address concerns and questions.
- Maintained inventory of medical supplies and ordered stock when levels were low.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through comprehensive filing, charting, transcription, and data entry into electronic health record system to support effective patient care.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted in training new front desk staff on procedures and systems efficiently.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Cleaned and disinfected medical equipment according to established protocols. according to established procedures.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Collected laboratory specimens and performed basic diagnostic tests.
- Organized charts and documents to improve team workflow and ensure quick access to patient information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Front Desk Receptionist/Billing Coordinator
Karlene Dermatology
Warren, MI
04.2022 - 03.2023
- Greeted patients warmly and professionally upon arrival at the dermatology clinic.
- Managed appointment scheduling and confirmed patient visits for optimal efficiency.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Maintained patient records accurately using electronic health record systems.
- Coordinated with medical staff to ensure smooth patient flow throughout the day.
- Processed insurance claims and handled billing questions with attention to detail.
- Provided information about skincare products and treatments to patients effectively.
- Ensured cleanliness and organization of the front desk area for a welcoming environment.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Compiled daily shift close reports to summarize financial transactions. and balanced cash register to accurately reflect transactions.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Input details into accounts and tracked payments.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Processed refunds requests timely and accurately according to established protocols.
- Created monthly aging reports to identify delinquent accounts for review by management team.
- Provided training and support to new staff members regarding billing processes.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Reviewed medical records for coding accuracy and compliance.
- Assigned appropriate CPT, ICD-10, and HCPCS codes to diagnoses.
- Utilized coding software and databases for efficient code assignment.
Front Office Medical Receptionist
MIDWEST CENTER FOR DERMATOLOGY
Warren, MI
06.2006 - 06.2019
- Answered multi-line phone system promptly and courteously to enhance patient communication.
- Greeted and checked-in patients while efficiently collecting personal, medical, and insurance information to streamline patient flow.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Managed patient records and files using EMR software; reinforced and upheld patient confidentiality according to HIPAA regulations.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and the clinic.
- Oversaw daily office operations to ensure smooth functioning. and medical supply inventories, organized deliveries, and maintained stockrooms and exam rooms for optimal operational efficiency.
- Demonstrated proficiency using MS Word, Excel, and PowerPoint for various office tasks.
Medical Receptionist
OMNI HEALTHCARE
Melbourne, FL
01.2006 - 01.2010
- Coordinated daily administrative functions, enhancing customer service, streamlining patient scheduling, and managing inventory effectively.
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
- Requested and organized diagnostic tests for patients to ensure timely evaluations. and communicated results to patients.
Education
High School Diploma -
Fitzgerald High School
Warren, MITimeline
Floral Manager
Flower Loft
06.2025 - 07.2026
Front Desk Receptionist/Medical Assistant
Doctors Urgent Care Group
03.2023 - 05.2025
Front Desk Receptionist/Billing Coordinator
Karlene Dermatology
04.2022 - 03.2023
Front Office Medical Receptionist
MIDWEST CENTER FOR DERMATOLOGY
06.2006 - 06.2019
Medical Receptionist
OMNI HEALTHCARE
01.2006 - 01.2010
High School Diploma -
Fitzgerald High School