Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Yeates

Beaumont,TX

Summary

Experienced with cash handling, providing prompt and friendly customer service. Utilizes POS systems to ensure accurate transactions and efficient operation. Knowledge of inventory management and maintaining cleanliness in concession areas.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Concession Cashier

Cinemark Tinseltown
10.2024 - Current
  • Aided coworkers with tasks when needed like replenishing supplies or restocking shelves with merchandise, fostering a supportive team environment.
  • Collaborated with team members to provide seamless service during busy periods and events.
  • Increased customer satisfaction by providing efficient and friendly service at the concession stand.
  • Demonstrated flexibility by adapting to schedule changes or additional responsibilities as needed during events or staff shortages.
  • Assisted in training new concession staff, sharing best practices for excellent customer service skills.
  • Resolved customer complaints professionally, maintaining customer loyalty and repeat business.
  • Handled cash transactions accurately, contributing to balanced register drawers and reduced discrepancies.
  • Maintained a clean and organized concession area, ensuring a positive customer experience.
  • Supported management in daily operations including opening/closing procedures, cash handling policies, and employee scheduling adjustments when necessary.
  • Followed food safety guidelines strictly, minimizing risk of contamination or illness for customers.
  • Prepared food items quickly while adhering to quality standards, meeting high demand during peak times.
  • Used cash register to tender change and process cash and credit card payments.
  • Consistently provided friendly service to promote better customer engagement.

Digital Shopper

Walmart
08.2024 - 09.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.

Cashier

Brookshire Brothers
06.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Kirbyville High School
Kirbyville, TX
05-2024

Skills

  • Food safety
  • Food preparation
  • Cleanliness standards
  • Cash handling expertise
  • Cash register operation
  • Stock replenishment
  • Cleaning and sanitation
  • Workspace maintenance
  • Reliable and punctual
  • Organized multi-tasker
  • Effective communication
  • Food handling safety
  • Cash handling
  • Point of sale (POS) system operation
  • Valid [state] driver's license
  • Payment processing
  • Customer order fulfillment
  • Late-night shift availability
  • Accustomed to shift work

Timeline

Concession Cashier

Cinemark Tinseltown
10.2024 - Current

Digital Shopper

Walmart
08.2024 - 09.2024

Cashier

Brookshire Brothers
06.2022 - 08.2024

High School Diploma -

Kirbyville High School

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Holly Yeates