Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Holly Zeuske

Chilton,WI

Summary

Dynamic professional with a proven track record at McDonald's Restaurant, excelling in customer service and team leadership. Skilled in quality control and workflow organization, I effectively trained staff to enhance productivity and resolve conflicts, ensuring compliance with safety protocols. Committed to fostering a collaborative environment that drives team success.

Overview

18
18
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Chilton, WI
02.2021 - 07.2024
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Presented orders to guests within anticipated service times.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Adhered to health department regulations regarding food handling procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Organized and restocked supplies to support operations and team productivity.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Worked with cross-functional teams to achieve goals.

In-Home Nanny

Private Residence
Green Bay, WI
08.2022 - 08.2023
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.
  • Implemented daily routines to foster a structured and nurturing environment.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Traveled with family to help with vacation activities and childcare.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.

Kennel Assistant

Packerland Vet Clinic
Green Bay, WI
06.2017 - 04.2018
  • Monitored animal health by observing behaviors and physical conditions, administering medications as prescribed by veterinarians, and alerting veterinary staff of any changes or concerns.
  • Followed precise feeding instructions and schedules for animals under care.
  • Exercised animals on a regular basis in order to keep them physically fit and mentally stimulated.
  • Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Maintained clean and orderly play yards, kennels and cages.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Washed and disinfected animals' food and water bowls each day.
  • Worked effectively in team environments to make the workplace more productive.

Pet Stylist

Petco
Green Bay, WI
02.2013 - 06.2016
  • Organized appointments efficiently to maximize time spent with each client's pet.
  • Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
  • Maintained accurate records of all services rendered to clients' pets.
  • Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
  • Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
  • Communicated effectively with customers about their pet's behavior during the grooming process.
  • Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
  • Adhered to local laws regarding animal control regulations such as rabies vaccinations.
  • Followed strict health protocols to ensure a safe working environment for both staff and animals.
  • Performed detailed inspections of pets' skin and coat condition during each grooming session.
  • Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.

Swing Manager

McDonald's Restaurant
Green Bay, WI
10.2006 - 04.2012
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Trained workers to close skill gaps and improve overall productivity.
  • Supervised floor operations during peak hours of business activity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided guidance on proper use of POS systems for efficient checkout times.
  • Ensured compliance with local health codes and safety regulations.
  • Kept premises clean and neat by proactively monitoring all areas of operations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Southwest High School
Green Bay, WI
06-2004

BSM / ASM - Business Management

McDonalds
Green Bay

Pet Groomer - Animal Health

Petco
Green Bay

Skills

  • Customer service
  • Order preparation
  • Team collaboration
  • Supply restocking
  • Quality control
  • Equipment operation
  • Effective communication
  • Problem solving
  • Team leadership
  • Workflow organization
  • Conflict resolution
  • Time management
  • Policy and procedure development
  • Safety protocols
  • Behavior management
  • Household management
  • Attention to detail
  • Workplace efficiency

Affiliations

Gardening

composting

worm farm

References

References available upon request.

Timeline

In-Home Nanny

Private Residence
08.2022 - 08.2023

Crew Member

McDonald's Restaurant
02.2021 - 07.2024

Kennel Assistant

Packerland Vet Clinic
06.2017 - 04.2018

Pet Stylist

Petco
02.2013 - 06.2016

Swing Manager

McDonald's Restaurant
10.2006 - 04.2012

High School Diploma -

Southwest High School

BSM / ASM - Business Management

McDonalds

Pet Groomer - Animal Health

Petco

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Holly Zeuske