Holly Smith
Academic Urology and Urogynocology of Arizona
Phoenix,AZ
1
Certification
10
years of professional experience
Smooth daily operations resulted from patient care, customer service, and administrative support.,Improved office efficiency resulted from accurate records management and medical administrative support.,Strong leadership and structure resulted from database management and general office organization.
Work History
Patient Service Specialist
1 Year 6 Months- Supported patient appointment scheduling and referral coordination across urology and urogynecology services.
- Collected copayments, confirmed insurance details, and verified patient information.
- Trained new front-office staff on scheduling workflows, documentation standards, and patient service procedures.
- Maintained HIPAA compliance by protecting patient information while handling sensitive documents.
- Managed clinic workflow by organizing schedules, patient records, and accurate medical history documentation.
Dispatcher
7 Months- CPR certified and EMD certified.
- Supported high-volume emergency and non-emergency phone calls in fast-paced settings.
- Used medical terminology accurately during communication and documentation.
- Entered information quickly and accurately through strong typing skills.
- Remained calm and professional while working in high-stress environments.
Patient Advisor
11 Months- Supported face-to-face customer service and handled cash transactions accurately.
- Educated patients on cannabis strains, effects, and medical benefits.
- Managed high-volume customer interactions with professionalism and efficiency.
- Maintained HIPAA compliance and confidentiality at all times.
Surgical Pathology Assistant
10 Months- Collect and prepare pathology specimens for analysis, consultation, and additional testing.
- Prepare frozen section slides for pathologist review.
- Assist with bone marrow collection and fine needle aspiration collection.
Client Service Lead
3 Years 7 Months- Supported client service tasks while tracking performance and quality standards.
- Handled high-volume phone communication promptly and professionally.
- Helped train new employees and followed office policies and procedures.
- Assisted with client needs to promote satisfaction.
Education
High School Diploma
Certified Medical Assistant - Medical Assistant
Skills
Communicated effectively with stakeholders to support collaboration and alignment.
Applied analytical thinking to identify issues and recommend practical solutions.
Contributed forward-looking ideas to improve processes and support long-term goals.
Developed training resources and documented policies and procedures to strengthen consistency.
Certification
Six Sigma Green Belt Certification
Timeline
Patient Service Specialist
Academic Urology and Urogynocology of Arizona
05.2025 - CurrentRead More
Dispatcher
AMR
08.2024 - 03.2025Read More
Patient Advisor
JARS Cannabis
05.2023 - 04.2024Read More
Surgical Pathology Assistant
Sonora Quest Laboratories
03.2021 - 01.2022Read More
Client Service Lead
Clin-Path Diagnostics
12.2016 - 07.2020Read More
Moon Valley High School
High School Diploma
Read More
Phoenix College
Certified Medical Assistant from Medical Assistant
Read More