HOLLYANN PHILLIPS
BROOKLYN,NY
Summary
Experienced administrative professional with 3 + years in provider credentialing services. Works productively with facilities, provider groups and individual professionals. Knowledgeable about application requirements for government and private insurance plans.
Overview
16
16
years of professional experience
Work History
Credentialing Manager
Ultimate Billing Inc
Brooklyn, NY
06.2017 - Current
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Managed over 150 + providers
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Defined clear targets and objectives and communicated to other team members.
- Managed internal operational standards and productivity targets.
PASSENGER SERVICE AGENT
Swissport INC
Jamaica, NY
04.2015 - 06.2017
- Responsible for meeting needs and safety requirements of passengers and airport personnel.
- Assist customers before and after flights.
- Performs number of customer service duties.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
SEASONAL CUSTOMER SERVICE/WRITER REP
Uncommon Goods
Brooklyn, NY
10.2013 - 12.2016
- Provide excellent service to customers via email, phone, and chat Place orders and answer questions about products. Making sure customers is happy and satisfied with their experience.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked from dates 10/2012 - 12/2012, 10/2013-12/2013, and 10/2017-12/2017
CUSTOMER SERVICE
Pathmark Supermarket
Brooklyn, NY
06.2007 - 04.2015
- Facilitate appointed sales area, maintain friendly work environment Meet needs of all customers and solve customer concerns Assist in merchandising of specific products.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed primary customer support to internal and external customers in fast-paced environment.
MAIL PROCESSING CLERK
United States Postal Service
Jamaica, NY
11.2014 - 01.2015
- Performs variety of clerk duties using automated mail processing Prepares work are, ensuring all necessary equipment and materials are in place Takes mails from bins and place in appropriate container for further processing.
- Used automated mail processing equipment to sort and collate mail.
ADMINISTRATIVE SUPPORT INTERN
Metropolitan Transportation Authority
New York, NY
06.2012 - 12.2012
- Process senior citizens and people with disability applications for reduced fare metro cards Update customer database and replace lost damaged or expire cards Office support via collect and process mail, copying, and filing.
- Executed record filing system to improve document organization and management.
Education
BA - Business Management and Administration
City College of New York (CUNY)
05.2013
Skills
- Microsoft Office (Excel, PowerPoint, Word, and Outlook
- Detail oriented
- Self motivated
- Provider Relations
- Insurance credentialing processes
- Provider enrollment
- Business administration
- Teamwork
- File and records management
- Staff Management
Timeline
Credentialing Manager
Ultimate Billing Inc
06.2017 - Current
PASSENGER SERVICE AGENT
Swissport INC
04.2015 - 06.2017
MAIL PROCESSING CLERK
United States Postal Service
11.2014 - 01.2015
SEASONAL CUSTOMER SERVICE/WRITER REP
Uncommon Goods
10.2013 - 12.2016
ADMINISTRATIVE SUPPORT INTERN
Metropolitan Transportation Authority
06.2012 - 12.2012
CUSTOMER SERVICE
Pathmark Supermarket
06.2007 - 04.2015
BA - Business Management and Administration
City College of New York (CUNY)
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