Holly McGraw

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Greeted and assisted patients with check-in procedures.

• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.

**This was a temporary position. I moved to New Orleans to care for my Mother who was fighting terminal cancer. I went directly back to my permanent employment with Our Lady of the Lake once she transitioned.**

• Supported administrative tasks such as data entry, copying, and faxing, increasing overall office productivity.
• Increased office organization by maintaining a clean, welcoming reception area for visitors and clients.
• Streamlined appointment scheduling through careful coordination of calendars for multiple staff members.
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
• Sorted and distributed mail correspondence between departments and personnel.
• Offered appointment information updates and rescheduling to guests.
• Demonstrated attention to detail while entering client information into company databases accurately and consistently.
• Greeted arriving visitors professionally by first name.
• Assisted with onboarding new clients and securing paperwork completion.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
• Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
• Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
• Facilitated communication between patients and various departments and staff.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Taught patients and families to use at-home medical equipment.

• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Answered phone calls and messages for 1-physician, scheduling appointments, and handling patient inquiries.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Processed medical insurance claims and payments.
• Managed office bookkeeping with insurance billing and patient payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Registered patients and completed associated paperwork for accurate records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.