Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

HOLLY CRANDELL

Cranberry Township,PA

Summary

Highly motivated individual looking to apply strong interpersonal skills and compassionate awareness in order to build a career as a Peer Specialist. Uses lived experience of a mental health diagnosis and substance use disorder to show natural empathy and understanding for those suffering from mental illness, addictions, and other psychological challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CONSULTANT

Petzey
05.2020 - Current
  • Virtual Veterinary Consultant for app-based pet care company

CERTIFIED PET CPR & FIRST AID INSTRUCTOR

Pet Emergency Education, LLC
07.2018 - Current
  • Certified Pet CPR and First Aid Instructor, providing 2-year certification to veterinary staff and laypeople.

SHIFT LEAD

Banfield Pet Hospital
01.2022 - 04.2024
  • Client Services Specialist and Shift Lead
  • Responsibilities include: front desk duties associated with fast-paced veterinary hospital; assisting practice manager in disciplinary & 1:1 meetings with employees & daily/monthly staff meetings
  • Implemented new marketing campaign to promote Optimum Wellness Plan enrollment and thereby increased hospital revenue
  • Initiated enhancement of client/employee engagement by launching Pet of the Month Club.

OUTPATIENT TECHNICIAN

Pittsburgh Veterinary Specialty & Emergency Center
05.2016 - 12.2021
  • Assisted multiple ACVS surgeons & residents in appointments & outpatient procedures; managed incoming and outgoing phone calls & prescription refill line; discharged post-surgical patients; managed recovery ward; trained & mentored new technician employees, technician externs & veterinarian interns.

VETERINARY TECHNOLOGY INSTRUCTOR

Sanford-Brown Institute
09.2010 - 09.2011
  • Instructed small animal veterinary technology courses
  • Duties included: preparing daily/weekly lesson plans; evaluating assignments and exams; assessing students for participation and competency in laboratory classes.

Education

Certificate - Peer Support Specialist Training

Mental Health Association
Butler, PA
05.2024

Associate of Applied Science - VETERINARY TECHNOLOGY

Tomball College
Tomball, TX
06.1999

Skills

  • Excellent Communication
  • Integrity and Honesty
  • Self Motivation
  • Decision-Making
  • Relationship Building
  • Professionalism
  • Attention to Detail
  • Reliability
  • Interpersonal Skills
  • Active Listening
  • Adaptability and Flexibility
  • Team Collaboration
  • Employee Management
  • Problem-solving aptitude

Certification

  • Certified Veterinary Technician, 08/01/99 - Present
  • ALS Certification, RECOVER CPR, 09/01/21, 09/01/23
  • BLS Certification, RECOVER CPR, 09/01/21, 09/01/23
  • FEMA-Certified: Animals in Disasters: Awareness and Preparedness, 07/01/18, Present

Volunteer Experience

PEER SUPPORT VOLUNTEER, NOMV (Not One More Vet), 04/01/23, Present, This position provides asynchronous, anonymous support to veterinary professionals struggling with mental health issues.

Timeline

SHIFT LEAD

Banfield Pet Hospital
01.2022 - 04.2024

CONSULTANT

Petzey
05.2020 - Current

CERTIFIED PET CPR & FIRST AID INSTRUCTOR

Pet Emergency Education, LLC
07.2018 - Current

OUTPATIENT TECHNICIAN

Pittsburgh Veterinary Specialty & Emergency Center
05.2016 - 12.2021

VETERINARY TECHNOLOGY INSTRUCTOR

Sanford-Brown Institute
09.2010 - 09.2011

Certificate - Peer Support Specialist Training

Mental Health Association

Associate of Applied Science - VETERINARY TECHNOLOGY

Tomball College

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HOLLY CRANDELL