Hollye LaBrosse
Holly Springs,NC
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Wake Oasis Coffee
08.2022 - 03.2024
- Responsible for the operation of two locations grossing approximately $50K per location per month
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Campus Director
MyComputerCareer
04.2015 - 03.2022
- Directed daily academic administration, faculty support, and admissions efforts.
- Implemented effective retention strategies that reduced student attrition rates while maintaining high levels of satisfaction among current students.
- Established partnerships with local businesses and organizations to provide students with networking opportunities and career resources.
- Developed and executed successful marketing campaigns to increase public awareness of the institution''s achievements and offerings.
- Promoted a culture of continuous improvement by regularly evaluating campus performance metrics and implementing data-driven initiatives.
- Oversaw facilities management, ensuring that buildings were well-maintained and equipped to meet the needs of students and staff alike.
- Increased campus efficiency by streamlining administrative processes and implementing new strategies.
- Managed admissions efforts and drove marketing initiatives for new enrollment.
- Maintained compliance with all regulatory requirements, ensuring the institution''s continued accreditation status.
- Enhanced campus life by organizing and overseeing a diverse range of events, including guest speaker series, cultural celebrations, and networking receptions.
- Launched new academic programs in response to industry trends, preparing graduates for success in competitive job markets.
- Implemented strategies to increase student recruiting, engagement and retention.
- Cultivated engaged student population with successful orientation programs.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Assisted in development and implementation of faculty development plans.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
Bartender
Carolina Ale House
03.2012 - 02.2015
- Lead bartender
- Opened and closed bar
- Opened new restaurants and trained new bartenders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Server
Chili's
10.2009 - 03.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Created attractive bar displays by strategically arranging bottles and glasses.
Assistant Teller Supervisor
BankNewport
10.2007 - 06.2009
- Maintain personal cask drawer, ATMs, vaults and dispensers
- Maintained confidentiality of sensitive customer information, adhering to strict data privacy regulations and company guidelines.
- Provided support to tellers during peak periods, effectively reducing wait times for customers.
- Reinforced a culture of teamwork within the department by consistently offering support and assistance when needed by colleagues.
- Contributed to branch growth by identifying opportunities for cross-selling products and services to customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established rapport with customers quickly through genuine engagement during interactions at the teller window or over the phone inquiries about account-related matters.
- Enhanced customer satisfaction by efficiently handling transactions and addressing concerns at the teller line.
- Mentored junior staff members, fostering career development and enhancing overall team performance.
- Recognized as an expert resource within the team due to extensive knowledge of bank products, services, and procedures acquired through ongoing professional development efforts.
Key manager
Ruby Tuesday
01.2000 - 01.2008
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Shift Supervisor
Starbucks
01.2003 - 01.2006
- Opening/closing manager
- Maintaining inventory, staffing and customer service scores
- First coffee master in home store
- Trained all new employees
- Held tasting seminars and training classes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Cultivated professional working relationships with peers and supervisors.
Education
High school diploma -
Middletown High School
Middletown, RI06.2002
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Project Management
- Performance monitoring
- Customer Relationship Management
- Regulatory Compliance
- Unsurpassed work ethic
- Cross-Functional Collaboration
- Solutions Development
Assessments
- Outside sales, Proficient, 08/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
- Attention to detail, Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Recruiting, Proficient, 01/01/24, Managing the candidate sourcing and selection process
- Supervisory skills: Motivating & assessing employees, Proficient, 07/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
- Management & leadership skills: Impact & influence, Proficient, 08/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work motivation, Proficient, 08/01/22, Level of motivation and discipline applied toward work
- Legal skills, Proficient, 10/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 01/01/24, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
Accomplishments
- Earned the “Campus of the Year” Award and “Campus Director of the Year” in 2020 at MyComputerCareer.
- Earned the “Financial Aid Employee of the Year” Award in 2017 at MyComputerCareer.
Certification
- Notary Public
Timeline
Operations Manager
Wake Oasis Coffee
08.2022 - 03.2024
Campus Director
MyComputerCareer
04.2015 - 03.2022
Bartender
Carolina Ale House
03.2012 - 02.2015
Bartender/Server
Chili's
10.2009 - 03.2012
Assistant Teller Supervisor
BankNewport
10.2007 - 06.2009
Shift Supervisor
Starbucks
01.2003 - 01.2006
Key manager
Ruby Tuesday
01.2000 - 01.2008
High school diploma -
Middletown High School
- Notary Public
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