Hollye Watkins
Vicksburg
Summary
Dynamic Patient Care Coordinator at Pathway Healthcare with exceptional customer service and critical thinking skills. Successfully streamlined appointment scheduling and enhanced patient satisfaction, ensuring HIPAA compliance and confidentiality. Proven ability to foster relationships and train staff, contributing to improved care delivery and operational efficiency. Proficient in medical terminology and documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Pathway Healthcare
02.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Waitress
Brushy Bayou Truckstop
01.2017 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Deputy
Washington County Correctional
01.2012 - 02.2014
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Vicksburg High School
Vicksburg05-2009
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient confidentiality
- Scheduling
- Medical terminology
- Follow-up care
- Documentation
- Proficient in [software]
- Office administration
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
Timeline
Patient Care Coordinator
Pathway Healthcare
02.2021 - Current
Waitress
Brushy Bayou Truckstop
01.2017 - 12.2018
Deputy
Washington County Correctional
01.2012 - 02.2014
Bachelor of Science - Health Information Management
Southern New Hampshire University
High School Diploma -
Vicksburg High School
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