Summary
Overview
Work History
Education
Skills
Timeline
Holly Elizabeth Porter

Holly Elizabeth Porter

Manager
Marysville,MI

Summary

Self-directed Scheduling Manager with meticulous attention to detail and skill in problem resolution. Strong interpersonal skills with gifts in scheduling and assisting in administrative duties, including record keeping and time management. Focused, self-motivated, productive, and reliable, seeking to grow and move forward on a professional career path.

Overview

19
19
years of post-secondary education
12
12
years of professional experience

Work History

Manager

Tropical Tan
Marysville, MI
05.2016 - Current
  • Maximized performance by monitoring daily activities and mentoring team of 5-6 associates.
  • Oversaw office inventory activities, including ordering, stocking and shipment receiving.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Commercial Specialist

AutoZone
Fort Gratiot, MI
05.2016 - Current
  • Loaded truck efficiently, properly organizing packages depending on route.
  • Liaised with customers regarding packages and deliveries.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Answered constant flow of customer calls, responded to customer requests for products, services and company information.

Service Advisor

Goodyear Tire and Rubber Co
Gratiot, MI
04.2015 - 05.2016
  • Scheduled service appointments for diagnosis or repairs.
  • Pleasantly greeted customers and asked open-ended questions to better determine their needs.
  • Handled customer issues with confidence to provide an effective resolution for repair.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Stocked merchandise, clearly labeling items, arranging according to tire size or type and preparing attractive displays.
  • Managed cash control and store opening and closing procedures.

Admissions Scheduling Representative

Ross Medical Education Center
St. Clair, MI
01.2010 - 01.2011
  • Coordinated, scheduled and arranged meetings for prospective students.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed multi-line telephone system and greeted incoming students for visits.

Education

Bachelor of Science - Psychology, Flint

University Of Michigan - Flint, Flint, MI
08.2010 - 08.2013
  • Coursework in Psychology
  • Minored in Substance Abuse Treatment
  • Dean's List 2011-12

Associate of Arts - General Education

St. Clair County Community College, Port Huron, MI
08.2002 - 05.2009
  • Member of National Honors Society
  • Coursework in Business, Medical Terminology, and Anatomy & Physiology

Associate of Arts - Liberal Arts

St. Clair County Community College
08.2002 - 05.2009

Member of Phi Theta Kappa

Deans List

High School Diploma -

Westwood High School, Mesa, AZ
08.1999 - 05.2002

Skills

Word Processing/Operating Systemsundefined

Timeline

Manager - Tropical Tan
05.2016 - Current
Commercial Specialist - AutoZone
05.2016 - Current
Service Advisor - Goodyear Tire and Rubber Co
04.2015 - 05.2016
University Of Michigan - Flint - Bachelor of Science, Psychology, Flint
08.2010 - 08.2013
Admissions Scheduling Representative - Ross Medical Education Center
01.2010 - 01.2011
St. Clair County Community College - Associate of Arts, General Education
08.2002 - 05.2009
St. Clair County Community College - Associate of Arts, Liberal Arts
08.2002 - 05.2009
Westwood High School - High School Diploma,
08.1999 - 05.2002

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