Holly M Stigen

Ticket Agent

• Ensured that reservations and ticket fulfillment are processed in a timely, accurate and professional manner in person and over the phone using Ticketmaster Host, Ticketmaster Archtics and POS resulting in a personal average of $500,000 in sales a year (outside of 2020-2021).
• Provided exceptional customer service to all guests and season ticket holders for the Broadway Across America Season and the Fox Valley Symphony season by answering questions and solving problems with patrons in person, over the phone, and through e-mail.
• While working remotely from July 2020 - July 2021 kept customers informed of the many changes to the performing arts calendar using empathy and patience skills. Kept connected with other agents and management using Zoom, Microsoft Teams and Microsoft Outlook.
• Created and updated pricing information and distributed with other departments using Microsoft Excel and Microsoft Outlook
• Gave tours and provided information about the Fox Cities Performing Arts Center and it's history
• Completed a variety of general office duties including printing, preparing and posting tickets for mailing and will call; creating and upkeep of filing systems, and completing data base projects.

Trainer

• Assessed training needs through interviews and consultation with managers.
• Used skills as a subject matter expert to develop a training program and corresponding course material using Microsoft Word.
• Evaluated and updated training materials prepared such as outlines, text, or handouts as changes to policy or techniques changed
• Presented information using a variety of instructional techniques or formats.
• Continued mentoring and coaching while on the job in a fast-paced environment.
• Training program resulted in 150 employees trained

• Created finished artwork as decoration or for use on album covers for musicians
• Maintained costs and purchase records
• Conferred with clients, writers, art directors, and other interested parties regarding the nature and content of artwork
• Provided entertainment at special events
• Raised over $4,000 for local charities by donating art work for silent auctions
• Contributed to creative process through original ideas and inspiration.
• Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers resulting in work being shown or sold in multiple locations within the area and 4 solo shows

• Entertained, conversed with, or read aloud to patient to keep them mentally healthy and alert while in the patient's home
• Administered personal care
• Acquired and applied instructions on care from Primary Caregivers.
• Provided compassionate and patient-focused care to cultivate well-being.