Holly M. Vaughn
Ogden,UT
Summary
Highly experienced in a variety of customer service and medical office settings, with excellent verbal and written skills.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Balanced Body Physical Therapy
08.2024 - 03.2025
- Responsible for managing the front desk, scheduling appointments, checking patients in and out, collecting copays and obtaining authorization from insurance companies for patients to receive physical therapy. I also created and managed patient charts by updating demographics and insurance information.
Medical Office Specialist and Insurance Authorizations Specialist
HCA Healthcare – Salt Lake Orthopedics
07.2023 - 07.2024
- Most recently, my duties were working at the front desk of Salt Lake Orthopedics, a very fast paced surgical clinic registering and scheduling patients. In addition, I was also responsible for verifying and entering insurance and demographics, and taking incoming calls. Prior to my front desk duties, I authorized surgeries for the clinic’s 7 joint orthopedic surgeons. I utilized insurance portals to submit authorization requests and check status. When authorization was denied, I worked with the insurance companies to set up peer-to-peer calls with the surgeons for review. I would also keep patients informed regarding surgery authorization.
Medical Office Specialist
HCA Healthcare – Wasatch Neurosurgery
10.2022 - 07.2023
- My responsibilities were working at the front desk, scheduling patients with 3 providers, registering, verifying and entering insurance and demographics, as well as answering incoming calls. I processed co-pays, received and processed referrals, worked with outside clinics to obtain medical records and imaging. I communicated with St. Mark’s Hospital Imaging to schedule imaging such as MRIs and CT scans. Eventually I was the only MOS working and running the front desk.
Patient Service Representative
Granger Medical Clinic
05.2022 - 10.2022
- I was responsible for taking incoming patient calls for scheduling/rescheduling appointments and fulfilling various requests, which required corresponding with medical providers and their staff. When not taking calls, I checked in patients at the front desk. These duties included verifying insurance and patient demographic information for accuracy, as well as collecting co-pays.
Patient Service Representative
Intermountain Healthcare
03.2018 - 11.2021
- I was responsible for receiving incoming calls for the Internal Medicine Group. Duties included scheduling appointments and corresponding with medical assistants on patients’ behalf.
Patient Service Representative
University of Utah School of Medicine
11.2017 - 02.2018
- I worked at the Eccles Outpatient Services Building where I was responsible for checking pediatric patients in for doctor’s appointments, echocardiograms, electrocardiograms and x-rays. Duties included registering patients, verifying demographics, verifying and updating insurance, scheduling follow up appointments and collecting co-pays. I used several different computer programs to perform my duties.
Patient Service Representative II
Sutter Physician Services
08.2013 - 11.2017
- Responsible for answering incoming patient calls regarding registration and appointment scheduling for primary care, OBGYN, and specialty. Duties also included verifying insurance status and eligibility, appointment scheduling, completing and verifying registration information, and assisting with new hire training.
Customer Service Representative
Labor Ready
08.2012 - 08.2013
- Assisted temporary employees with daily job placement, verified each employee’s eligibility to work in the United States, processed background checks, and ensured compliance with government requirements.
Education
Certificate of Completion - Legal Assistant Certificate Program
Westminster College
01.1995
Diploma - undefined
Evanston High School
Evanston, WY01.1989
Skills
- Data entry
- Multi-tasking
- Detail Oriented
- Computer skills / Microsoft Office
- Insurance Verification
- Knowledge of HIPAA Compliance
- Medical Terminology
- Familiarity with ICD-9 / ICD-10 Coding
Timeline
Patient Care Coordinator
Balanced Body Physical Therapy
08.2024 - 03.2025
Medical Office Specialist and Insurance Authorizations Specialist
HCA Healthcare – Salt Lake Orthopedics
07.2023 - 07.2024
Medical Office Specialist
HCA Healthcare – Wasatch Neurosurgery
10.2022 - 07.2023
Patient Service Representative
Granger Medical Clinic
05.2022 - 10.2022
Patient Service Representative
Intermountain Healthcare
03.2018 - 11.2021
Patient Service Representative
University of Utah School of Medicine
11.2017 - 02.2018
Patient Service Representative II
Sutter Physician Services
08.2013 - 11.2017
Customer Service Representative
Labor Ready
08.2012 - 08.2013
Certificate of Completion - Legal Assistant Certificate Program
Westminster College
Diploma - undefined
Evanston High School
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