Holly Michelle Gilman
Sebastopol,CA
Summary
Results-driven real estate professional with a blend of over 3 years of industry experience and 15 years as an administrative assistant. Actively seeking opportunities in NorCal. Bringing a track record of exceeding sales targets and providing exceptional client service in current role as a real estate agent. My extensive experience as an administrative assistant has cultivated strong organizational, multitasking, and problem-solving skills that align seamlessly with the requirements of the position. Excited to leverage this combined expertise to contribute to the dynamic market in Marin/Wine Country.
Overview
16
16
years of professional experience
Work History
Real Estate Broker
Compass Indiana, LLC, DeArman Property Group
Indianapolis, IN
03.2022 - Current
- Guided buyers and sellers in marketing and purchasing property
- Initiated negotiations of contracts, drew up contracts, overseeing signatures and closing details
- Engaged with all parties buyer/selling agent, inspectors, contractors, lenders and title agents
- Arranged for inspections and surveys of sold properties
- Facilitated showings, open houses, staging, inspections and photography
- Referred clients to third parties to assist in financial, legal and/or construction
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
- Compared properties possessing similar features to determine competitive market prices
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Managed roster of clients to send announcements and information on new properties
- Appraised property values and assessed buyer income to determine feasibility of offer success
Real Estate Broker
Weichert Realtors, The Lora Reynolds Team
Indianapolis, IN
12.2020 - 03.2022
- Communicated with sellers and buyers to understand their property needs, timeline and budget
- Communicated with clients respectively on process of sale and what to expect
- Promoted property sales through marketing ads, social media, open houses and participating in marketing listing services
- Organized showings, contractors, stagers and photographers
- Set up virtual home tours, in-person visits, and open houses for properties
- Advocated for client needs and obtained desired considerations for sales and purchases
- Cultivated strong relationships with agents, lenders and title companies
- Sold 26 homes first year with sales approx. $5M
Licensed Sales Assistant
Ritman & Associates
Noblesville, IN
03.2011 - 03.2020
- Prepare application for new business & renewals
- Review applications for completion and accuracy
- Determine best carrier(s) for insured’s situation and submitted application
- Prepare quotes, documents, certificates, letters
- Assist insured in understanding coverage and explaining options
- Cross-sell other lines of business
- Calculate premium and set payment methods and options
- Bind coverage and deliver policies
- Assist insured with claim submissions
- Close communication with underwriters, agents, prospects and insureds
- Request change to policies & delivered endorsements
- Training of new employees on process and procedures
CSR/Operations
National Bank of Indianapolis
Indianapolis, I
03.2008 - 11.2009
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services, and company information
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism
- Advised customers of products and services and assisted bankers in delivering superior customer service
- Processed applications for new accounts
- Assisted customers with banking needs and inquiries
- Generated monthly reports on customer activity and customer feedback
- Processed wide variety of retail banking transactions for personal and commercial customers
- Cross-sold credit cards, loans and other bank products
- Established rapport with new clients to increase satisfaction and loyalty
- Educated customers on online banking and mobile banking applications
- Counted, verified and handled bank deposits and armored car transactions
Education
Some College (No Degree) - Psychology
Texas Christian University
Fort Worth, TXSome College (No Degree) - Dance/choreo
University of Nevada Las Vegas
Las Vegas, NVHigh School Diploma -
Brebeuf Preparatory College
Indianapolis, IN06.1993
Skills
- Business development and internal team leadership
- Property Tours
- Social Media Marketing
- Residential Real Estate
- Contract Negotiation
- Sales-savvy
- Home sale negotiation
- Promotion and advertising
- Property assessments
- Document Control
- Office Administration
- Meeting Planning
- Appointment Scheduling
- Workflow Optimization
- Prioritization
- Internet Research
Accomplishments
- Awarded Executive Presidents award for over $4M in sales, first year in real estate
- Developed process for Personal/Commercial lines
- Developed Office Work Manual with office and operating procedures/workflow
- Initiated Ritman University- keeping up with trends and changes within industry and with multiple carriers
Timeline
Real Estate Broker
Compass Indiana, LLC, DeArman Property Group
03.2022 - Current
Real Estate Broker
Weichert Realtors, The Lora Reynolds Team
12.2020 - 03.2022
Licensed Sales Assistant
Ritman & Associates
03.2011 - 03.2020
CSR/Operations
National Bank of Indianapolis
03.2008 - 11.2009
Some College (No Degree) - Psychology
Texas Christian University
Some College (No Degree) - Dance/choreo
University of Nevada Las Vegas
High School Diploma -
Brebeuf Preparatory College
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