Summary
Overview
Work History
Education
Skills
References
Timeline
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Holly Mireles

El Paso,USA

Summary

To secure a full-time position which requires a highly motivated, experienced, detail oriented and above average self-starter. That can assist with company growth.

Overview

24
24
years of professional experience

Work History

CLERK II

Patriot Enterprises
01.2019 - Current
  • Transitions Dept
  • DD214 & DD215 Orders (Amended) Final outs I-perms Clearing paper Chapter reviews TRANSPROC (ISM) uploads EMILPO I-PERMS TRANSPROC (Ism) INPROC/OUTPROC Answering phone Responding to email Scanning ETS Briefing Schedule appointments Filing/copy Retirement medical clerk
  • IPPSA/transfers
  • working the PDA


  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.

Front office

Kool smiles
01.2008 - 01.2019
  • Answering Phones Maintain and update filing, inventory, mailing and database system, either manually or using a computer Communicate with customer, employees, and other individuals to answer question disseminate or explain information, take order and address complaints
  • Business transactions copy file fax scan Deliver messages and run errands Dentix/ boomarang Order material order office supplies Collect count and disburse money and complete banking transactions
  • End of day report Bilingual English and Spanish Verify INS Verify Medicaid Submit Preauthorization Schedule apt
  • Monitored inventory levels of necessary supplies, placing orders when required to maintain smooth front office operations.
  • Volunteered to help with special projects of varying degrees of complexity.

Front office

Monarch Dental
01.2000 - 01.2007
  • Answering Phones Maintain and update filing, inventory, mailing and database system, either manually or using a computer Communicate with customer, employees, and other individuals to answer question disseminate or explain information, take order and address complaints
  • Business transactions copy file fax scan Explaining treatment plans Insurance claims Ortho preauthorization Order material order supplies Collect count and disburse money and complete banking transactions
  • Communicate with Doctors and pharmacy End of day report Dentrix/ Boomerang Bilingual English and Spanish

Education

Ysleta High School
El Paso, TX
12.1997

Skills

  • Proficient in Microsoft office
  • Exceptional time management skills
  • Excellent telephone etiquette
  • Customer Services Oriented
  • Cash Handling
  • Filing systems
  • File Maintenance
  • Mail handling
  • Customer Communication
  • Microsoft Office
  • Data Entry and 10-Key
  • Data Entry
  • Record Sorting and Filing

References

References are available upon request.

Timeline

CLERK II

Patriot Enterprises
01.2019 - Current

Front office

Kool smiles
01.2008 - 01.2019

Front office

Monarch Dental
01.2000 - 01.2007

Ysleta High School

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Holly Mireles