Holly Miller
Hemet,CA
Summary
Motivated fine dining server with engaging personality. Upbeat, friendly, and skilled at anticipating customer needs to facilitate an enjoyable and memorable dining experiences. Detail-oriented team player with strong organizational skills and the ability to handle multiple tasks simultaneously with a high degree of accuracy. Significant wine and bar beverage experience. Extensive knowledge in food safety practices.
Overview
21
21
years of professional experience
Work History
Server
The Public House
08.2023 - 12.2023
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained high standards of cleanliness and sanitation.
Head Server / Bartender
Bull Valley Golf Club
11.2020 - 12.2022
- Received frequent customer compliments for going above and beyond normal duties.
- Assisted in bar menu development by offering insights on popular drinks and customer preferences.
- Managed inventory control, ensuring adequate stock levels for efficient service during peak hours.
- Trained new staff on operations, bar menu, POS, and policies to strengthen performance.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Day of Wedding Coordinator
Bull Valley Golf Club
05.2020 - 12.2022
- Point person for all in house staff, vendors, and event attendees on day of wedding.
- Managed wedding rehearsal and day of expectations with the wedding party.
- Oversee adherence to timelines to keep ceremony and reception running smoothly.
- Develop creative solutions and contingency plans for last-minute changes, weather, or other challenges that arose during the event.
- Assist in pre-wedding events such as assist in pinning boutonnieres, organize processional line-up, greeting and seating guests.
- Oversee and assist with event setup such as favors, escort cards, guest book, cake, tables, and event signage.
- Managed dinner service flow by assisting on the floor and communicating with the kitchen.
- Created guest satisfaction by personally checking in with wedding party and every guest table throughout dinner service.
New Car Inventory Manager
Pauly Toyota
09.2007 - 12.2020
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Created and utilized reports to forecast future inventory needs and curate accurate vehicle orders from the factory.
- Built strong relationships with external dealerships to source needed inventory for customer order fulfillment.
- Advocated for my dealerships supply and demand needs to Toyota Headquarters with assertive communication.
Corporate Trainer / Head Server
The Melting Pot
07.2002 - 10.2004
- Opened newly operating restaurants across the country by training entire staff from Owner/Operator to daily FOH staff.
- Trained all new Chicagoland restaurant FOH staff.
- Managed operations of restaurant such as food prep and safety, vendor deliveries, and reports.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
Skills
- Organized and efficient server
- Committed team player
- Flexible schedule capability
- Food Safety Certified (IL)
- BASSET Certified (IL)
- Staff training
- Wine pairing / Wine service
- Hospitality service expertise
- Consistent top seller
- Exceptional customer service
- Tableside etiquette
- Interpersonal skills
Timeline
Server
The Public House
08.2023 - 12.2023
Head Server / Bartender
Bull Valley Golf Club
11.2020 - 12.2022
Day of Wedding Coordinator
Bull Valley Golf Club
05.2020 - 12.2022
New Car Inventory Manager
Pauly Toyota
09.2007 - 12.2020
Corporate Trainer / Head Server
The Melting Pot
07.2002 - 10.2004
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