Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Troy Burton

Keller,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated work professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient supervisor delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in problem solving. Customer-focused professional with successful 30+-year career in customer service sector. Dynamic successful applying diversity and adaptivity in busy business environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Aircraft Crew Chief

Eastern Airlines HQ
12.1986 - 04.1997
  • Directed aircraft fueling, loading and unloading operations.
  • Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets.
  • Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
  • Coordinated aircraft inspections and repairs to maintain applicable standards.
  • Managed accurate and efficient unit paperwork and current personnel files.
  • Managed team according to company standards and compliance requirements.
  • Enforced strict safety protocols to protect crew members.
  • Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
  • Verified credentials of personnel involved in special operations prior to initiating missions.
  • Assisted service members with completing forms to keep battalion paperwork accurate and current.
  • Updated flight and maintenance logs with current, accurate information.
  • Trained all team members on key roles to maintain flexibility.
  • Monitored flight crew activities and coordinated schedules and assignments.
  • Coordinated training for over [Number] personnel, covering topics such as tactical planning, compliance requirements and defensive plans.
  • Organized and led pre-flight briefings for crew members.

Operations Lead Supervisor

American Eagle Airlines
Bakersfield, CA
04.1997 - 01.1998
  • Motivated and trained employees to maximize team productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Led associate focus groups and meetings to obtain suggestions, address concerns, or issues and foster positive relations among team members and management.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Operations Crew Chief/Supervisor of Operations

American Airlines
DFW Airport, TX
04.1997 - 03.2023
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Articulated job-related information clearly to employees and constructively addressed performance issues.

Loss Prevention Supervisor

Paridise Lagardere
02.2016 - 08.2017
  • Trained staff on loss prevention tactics and company procedures.
  • Installed and maintained covert security equipment.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Observed video surveillance systems for prompt emergency response.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Trained personnel on security best practices, protocols and procedures.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Monitored paperwork procedures to prevent error-related losses.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Completed incident reports and activity logs for accurate, current records.

Education

Associate of Applied Science - Electrical, Electronics Engineering Technologies

Bloomfield College
Bloomfield, NJ
06.1982

Skills

  • Customer Service
  • Safety Gear
  • Problem Analysis
  • Public Safety
  • Employee Program
  • Daily Facility Operations
  • Job Assignments
  • Training Procedures
  • Safety Regulations Enforcement
  • Strong Leadership
  • Employee Coaching and Mentoring
  • Managing Operations and Efficiency
  • Scheduling and Coordinating

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Loss Prevention Supervisor

Paridise Lagardere
02.2016 - 08.2017

Operations Lead Supervisor

American Eagle Airlines
04.1997 - 01.1998

Operations Crew Chief/Supervisor of Operations

American Airlines
04.1997 - 03.2023

Aircraft Crew Chief

Eastern Airlines HQ
12.1986 - 04.1997

Associate of Applied Science - Electrical, Electronics Engineering Technologies

Bloomfield College

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