Holt Leary
Raleigh,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Dedicated to giving every interaction a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Program Facilitator
Green Hill Recovery
Raleigh, NC
09.2023 - Current
- Developed and implemented program curriculum for youth participants.
- Collaborated with other staff members to ensure successful program delivery.
- Provided guidance and support throughout the duration of the program sessions.
- Utilized problem-solving techniques to address challenging behaviors among participants.
- Supported participants in developing leadership skills through team building exercises.
- Established positive relationships with community partners to expand programming opportunities.
Case Manager
Green Hill Recovery
Raleigh, NC
09.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
Restaurant Waiter
Nantucket Grill & Bar
Raleigh, NC
02.2022 - 01.2023
- Incorporated a daily structure to ensure all tasks were conducted in an efficient and timely manner.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Resolved customer complaints in a polite manner according to company policy.
- Practiced effective communication between staff members and guests.
Education
High School Diploma -
Wake Field High School
Raleigh, NC06.2022
Skills
- Community Outreach
- Process Improvements
- Communication and coordination techniques
- Detail oriented
Timeline
Program Facilitator
Green Hill Recovery
09.2023 - Current
Case Manager
Green Hill Recovery
09.2023 - Current
Restaurant Waiter
Nantucket Grill & Bar
02.2022 - 01.2023
High School Diploma -
Wake Field High School
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