Fredrick Holt
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Professional committed to high standards and delivering results. Known for reliability and proactive approach to meeting business needs. With strong organizational skills and ability to meet changing demands efficiently.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator/ Lead
Expeditors
Ellenwood, GA
06.2021 - 12.2024
- Operate stand up or sit down forklift to loaded and unloaded delivery trucks promptly for further distribution.
- Trained new hires on safety protocols warehouse equipment usage improving their productivity contributing towards the company goals.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Send out end of shifts reports daily.
- Improved warehouse efficiency by accurately receiving, processing, and organizing shipments paperwork.
Warehouse Assistant
Kehe Distribution
Douglasville, GA
03.2019 - 03.2022
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Picked and packed order items.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Transported products with electric pallet jack to prepare for shipping.
Warehouse Assistant
Walmart Distribution
Union City, CA
08.2017 - 02.2019
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
Customer Service Technician
VXI Global
Atlanta, Ga
04.2017 - 08.2017
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
NexxLinx
Duluth, GA
01.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate Degree - Medical Assistant
Lincoln College of Technology
Marietta, GA10-2017
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05-2014
Skills
- Time management
- Attention to detail
- Verbal and written communication
- Data entry
- Quality control
- Record keeping
- Problem-solving
- Active listening
- Critical thinking
- Microsoft Excel
- Customer satisfaction measurement
- Product knowledge
- Order processing
- Team development
- Microsoft PowerPoint
- Data collection
- Staff training
- Building rapport
- Account updating
- Prioritizing work
- Excel spreadsheets
Timeline
Warehouse Forklift Operator/ Lead
Expeditors
06.2021 - 12.2024
Warehouse Assistant
Kehe Distribution
03.2019 - 03.2022
Warehouse Assistant
Walmart Distribution
08.2017 - 02.2019
Customer Service Technician
VXI Global
04.2017 - 08.2017
Customer Service Representative
NexxLinx
01.2016 - 03.2017
Associate Degree - Medical Assistant
Lincoln College of Technology
High School Diploma -
Lithia Springs High School