Holt Rowley
Herriman,UT
Summary
I am a motivated and experienced sales executive looking for opportunities. I have a unique combination of sales management, human resource, data analysis, research, technology, customer service, and logistic knowledge. I want to be able to utilize my experience in developing strategic relationships. I am a resourceful problem solver with the ability to create and lead change in extremely challenging environments. I possess a consistent history of strong moral and ethical code. I have a commitment to building customer relationships by reaching out to new clients and nurturing positive interactions with existing customers. I am extremely skilled in explaining product features and benefits to customers, data analysis, negotiating packages and pricing, and closing sales deals.
Overview
14
14
years of professional experience
Work History
Account Executive
Armitek, LLC
05.2023 - Current
- Reach out and contact new potential customers (Make cold calls)
- Help customers with all questions and concerns
- Work on quotes and invoices for customers
- Maintain relationships with all customers and potential customers
- Swiss Army knife (I do a lot more than just sales
- I also do what is need around the warehouse
- I also help install glass and film as needed)
- Keep records of all calls and contacts we have made
- Organize our sheets and excel files regarding customers and their info.
Area Manager, Operations and Logistics
Amazon
05.2021 - 04.2023
- Coach, manage, and develop a team of 50 to 200 Amazon associates
- Deliver consistently on progress and KPIs to Senior Leadership
- Develop performance goals and objectives that clearly articulate milestones and identify opportunities for continuous process improvement to achieve customer demand and ensure accuracy and quality
- Lead team meetings, hold regular check-ins with staff, and conduct monthly meetings to ensure strong employee engagement & satisfaction
- Communicate policies and act as the primary information source for the team - maintaining compliance, consistency, and taking corrective action when needed
- Partner with the management and HR team to establish and maintain quality control standards
- Implement and oversee special projects which align with goals for growth and operational efficiency
- Support all safety programs and OSHA compliance to ensure a safe work environment
- Plan, identify, communicate and delegate responsibilities throughout the area to ensure excellence
- Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
Director of Household Operations | Full Time Student
Utah Valley University
08.2020 - 05.2021
Business Development Manager
Erosion Control Services
11.2019 - 08.2020
- Developed a growth strategy focused both on financial gain and customer satisfaction
- Conducted research to identify new markets and customer need
- Collaborated with team to develop successful marketing strategies and resources
- Generated new business via cold calls, in-person visits, referrals, and research
- Utilized CRM, Airtable, to organize and keep track of communication, activities, sales lead, and collaborate with team
- Established relationships with Storm Water personnel in all cities within Salt Lake County, Utah County, and Ada County and supported clients with sales needs and inquiries
- Compiled and developed data reports based on customer project needs
- Developed and maintained knowledge of Storm Water Prevention Plans, U-DOT policies, and Long-Term Storm Water Prevention Plans.
Account Executive
CAP Logistics
01.2017 - 11.2019
- Developed new business leads through market research
- Created detailed business plans designed to attain predetermined goals and quotas
- Managed the entire sales cycle from finding a client to securing a deal
- Built strong relationships with clients resulting in increased customer revenues and loyalty
- Developed and maintained functional knowledge of the products, services, and operations
- Utilized a CRM to keep track of activities, sales, communication, revenue, and shipments
- Provided support for our operation, customer, and sales teams to inform or update shipment information or change reports
- Coordinated with managers and the operations team to ensure shipments were accurate and delivered on time
- Interacted regularly with local and central management to develop close and cooperative working relationships
- Created presentations and presented at trade shows to attract new clientele.
Lead Server and Trainer
Texas Roadhouse
02.2011 - 03.2017
- Delivered fast, friendly, and exceptional service to customers
- Trained new servers on guest service expectations, safety procedures, proper food handling, and restaurant expectations
- Support managers with day-to-day operations of the store including but not limited to creating schedules, external recruitment process, and guest experience
- Interpreted feedback data with management to improve and ensure positive guest experiences
- Mitigated upset customers and staff to ensure positive outcomes
- Managed closing duties such as restocking, cleaning, and supervising staff
- Consistently adhered to the restaurant's quality expectations and standards
- Sold menu items, gift cards, and special items daily on a face-to-face basis
- Maintained Food Handler and Alcohol Permits.
Freight and Logistics Coordinator
DHL Global Forwarding
09.2012 - 04.2014
- Oversaw supply chain operations for my department
- Analyzed and optimized logistical procedures
- Ensured the safe and timely pick-up and delivery of shipments
- Monitored shipments, costs, timelines, and productivity
- Addressed and resolved shipment and inventory issues
- Received, consolidated, and shipped international cargo
- Organized the safe and efficient receipt, storage, and dispatch of warehoused goods
- Properly labeled cargo and matched them with associated international documents
- Handled freight for many large Utah import and export customers Handled domestic and international truck, air, and ocean freight
- Built gateway consolidations for export cargo via ORD, MIA, LAX etc
- Assisted with export documentation such as commercial invoices, house bills, master bills, etc.
Education
Bachelor of Science - Technology Management/Production Management
Utah Valley University
Orem, UT05.2021
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05.2018
Timeline
Account Executive
Armitek, LLC
05.2023 - Current
Area Manager, Operations and Logistics
Amazon
05.2021 - 04.2023
Director of Household Operations | Full Time Student
Utah Valley University
08.2020 - 05.2021
Business Development Manager
Erosion Control Services
11.2019 - 08.2020
Account Executive
CAP Logistics
01.2017 - 11.2019
Freight and Logistics Coordinator
DHL Global Forwarding
09.2012 - 04.2014
Lead Server and Trainer
Texas Roadhouse
02.2011 - 03.2017
Bachelor of Science - Technology Management/Production Management
Utah Valley University
Associate of Science - General Studies
Salt Lake Community College
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