Holynde Mobley
CLARKSVILLE,Tennessee
Summary
Dynamic and results-oriented professional with a proven track record at FirstKey Homes, specializing in vendor management and customer service excellence. Expert in fostering robust vendor relationships and enhancing customer satisfaction through effective communication and CRM systems. Skilled in cross-functional collaboration and data management, I excel in driving quality assurance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Vendor Experience Specialist
FirstKey Homes
02.2020 - Current
- Worked closely alongside procurement specialists and category managers during RFP development phases for major projects or new products.
- Managed the onboarding process for new vendors, ensuring seamless integration into existing processes and systems.
- Served as the primary point of contact between vendors and internal departments, facilitating effective communication across all parties involved in projects or contracts negotiations.
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
- Monitored vendor performance to ensure adherence to contractual obligations and quality standards.
- Organized and updated databases, records and other information resources.
Maintenance Coordinator
FirstKey Homes
01.2019 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
Customer Service Representative
Reliable Heating and Air
04.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Take responsibility for being the first point of contact for all
callers and ensuring that a high quality of service is always
delivered. - Assisted customers with their inquiries, problems and
scheduling needs by phone, e-mail and text. - Have a general knowledge of HVAC, plumbing and electrical.
Education
High School Diploma -
Chattahoochee High School
Johns Creek, GA05.2010
Skills
Vendor Management: Experience in selecting, onboarding, and maintaining vendor relationships
Customer Relationship Management (CRM): Familiarity with CRM systems for managing vendor and stakeholder interactions
Cross-Functional Collaboration: Ability to work collaboratively with various departments such as procurement, logistics, and finance
Quality Assurance: Ensuring vendors meet quality standards and compliance requirements
Relationship Building: Ability to foster long-term partnerships with vendors
Training and Development: Experience in training internal teams on vendor processes and best practices
Communication: Strong verbal and written communication skills for effective interaction with vendors and internal teams
Data Management: Proficiency in maintaining and organizing vendor data accurately
Timeline
Vendor Experience Specialist
FirstKey Homes
02.2020 - Current
Maintenance Coordinator
FirstKey Homes
01.2019 - 02.2020
Customer Service Representative
Reliable Heating and Air
04.2016 - 12.2018
High School Diploma -
Chattahoochee High School
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