ANDREA HICKS
ASSISTANT MANAGER
Paducah,KY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Manager
America's Car-Mart
Paducah, Kentucky
09.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Office Manager
American Steel Fabrication, Inc.
Pevely, MO
01.2020 - 07.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Developing and maintaining detailed bid schedules using Excel
- Accounts Receivable
- Notarized documents
- Accounts Payable
- AUTOCAD
- Estimated rebar
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bookkeeper
The Blue Owl Sweet Shoppe
House Springs, MO
06.2019 - 12.2019
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Posted daily receipts and payments in accordance with corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Owner
Window World Of Columbia, Inc.
Columbia, MO
05.2006 - 10.2007
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Manager
Window World Of St. Louis, Inc.
St Louis, MO
04.2002 - 05.2006
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Care Assistant
St. Louis University Hospital
St Louis, MO
05.2000 - 04.2001
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
- Gathered medical information, weight and height measurements and vital signs.
- Trained in medical terminology to improve communication and care for non-native English speaking patients.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Aided physicians in wound care and patient assessments.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Nurse Assistant
Missouri Baptist Medical Center
St. Louis, MO
07.1999 - 05.2000
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
Education
Honor's College - Biology
St. Louis University
St. Louis, MO 08.1996 - 06.1998
College Prep Diploma - College Prep
Hazelwood Central High School
Florissant, MO 08.1994 - 06.1998
No Degree - Premedicine
Truman State University
Kirksville, MO 05.1998 - 05.1999
No Degree - Premedicine
University of Missouri - St Louis
St Louis, MO 05.1999 - 05.2002
Emergency Medical Technician - Emergency Medical Technology
Florissant Valley Community College
Florissant 01.2000 - 06.2000
Skills
Client/Vendor relationsundefined
Timeline
Assistant Manager
America's Car-Mart
09.2022 - Current
Office Manager
American Steel Fabrication, Inc.
01.2020 - 07.2022
Bookkeeper
The Blue Owl Sweet Shoppe
06.2019 - 12.2019
Owner
Window World Of Columbia, Inc.
05.2006 - 10.2007
Manager
Window World Of St. Louis, Inc.
04.2002 - 05.2006
Patient Care Assistant
St. Louis University Hospital
05.2000 - 04.2001
Emergency Medical Technician - Emergency Medical Technology
Florissant Valley Community College
01.2000 - 06.2000
Nurse Assistant
Missouri Baptist Medical Center
07.1999 - 05.2000
No Degree - Premedicine
University of Missouri - St Louis
05.1999 - 05.2002
No Degree - Premedicine
Truman State University
05.1998 - 05.1999
Honor's College - Biology
St. Louis University
08.1996 - 06.1998
College Prep Diploma - College Prep
Hazelwood Central High School
08.1994 - 06.1998
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